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Seagate can kiss my a***

Last response: in Storage
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May 31, 2010 11:01:35 AM

A while ago my maxtor diamond white hdd failed. This is now the second one ive had in two years.
The first was replaced. The second hdd, Seagate told me that they would replace (Seagate now own Maxtor it seems). Well they didnt.
They did some lame crappy repair which hasnt changed a damn thing.
Heres my latest letter to them


Rescently I returned a hdd to you. Its original faults were that it was sluggish, and drastically reduced my pc's boot time. After 10 days and having to pay for the postage and packaging, the drive was returned. New sticker on it saying it had been repaired. I plugged the drive in and my pc failed to boot. After turinig it off and on several times it finaly posted but took 10 minutes to just enter setup. I checked all BIOS settings and couldnt find a fault and proceeded to reboot.
Strangely the pc booted at a normal speed this time straight into windows. Which then installed drivers for the device. I went into drive manager in order to format the drive. This is where windows then refused to format the drive saying it has failed! I dismounted it and rebooted. Finaly getting the drive recognised and allowing windows to format it. After formating the drive windows still kept a yellow triangle with an exclamation mark inside beside it. Stating that the drive has errors and i should perform chkdsk. Well chkdsk doesnt find any errors but my pc still has its moments where it takes ages to boot, or tell me to perform chkdsk on this drive, or when entering computer the other drives are read instantly but this one lags behind. Sometimes taking a minute before it knows how big it is. I know its not my pc because ive reinstalled windows, flashed my BIOS and updated my drivers. But still the only thing that helps is to not have this drive installed! Not only has it cost me to have the damn thing "fixed", theres be the pain in the arse process of removing the programs i lost on this drive from windows, reinstalling the programs on the so called repaired drive, reinstalling windows and flashing my BIOS to eliminatet those as a cause for slow operation. Dont worry though, im not going to pay to have you supposedly fix it again, Im just going to wait untill it finaly does fail and i have enough money to get a new drive. One from a company who doesnt dick me around. Its only small i know, but i will do my best to advise everyone I come in contact with to avoid you and Maxtor like the plague. This includes blogs, forums and any pc builds i do for friends and family.

So as to my word, I wanted to post my feelings on there company.
But I probably shouldnt as i could be kicked. I wouldnt be so annoyed but the fact is its taken me days of installing, uninstalling, reinstalling. Just for me to find out its this feckin hdd again and for them to send me back a faulty product, no sorry, no refund of postage, no refund of wasted time, no good will gesture.

If your thinkng maybe its my psu or mobo killing these hdd's, trust me its not. Ive got another 3 installed by samsung, western digital and ocz. All working perfectly, that maxtor piece of crap wasnt even in service for a year and wasnt my OS disc but still runs like crap.

More about : seagate kiss

a b G Storage
June 1, 2010 2:28:05 AM

yeah i had a fight with seagate a few years ago about a drive and have been buying western digital ever since
June 1, 2010 11:29:20 AM

Im glad that im not the only one out there. But also pretty sad, i think some of these companies are getting a little arrogant. Customer service is slipping away aswell as the quality of there products (I wonder if thats why the once mighty Maxtor had to be brought out). Lets hope they one day realise that when you repeatedly give an inferior service, people will shop else where. I know I will.
Out of curiosity, what was the outcome of your case?
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a b G Storage
June 1, 2010 5:02:30 PM

Seagate has owned maxtor for a long time now, they haven't been big since the p2 days.

As far as my incident they wouldn't honor the warranty so I bought a wd
June 1, 2010 5:13:07 PM

Well you learn something everyday.
I hope you and I have better luck in the future dealing with these companies.
Tell you who did surpise me though, Microsoft, they were helpfull, replaced my product within a week. And called up afterwards to make sure it was working ok.
June 2, 2010 6:53:30 PM

Well they didnt even apologise or email me back. I went on their website and it said, agent sovled case closed. Pricks
June 2, 2010 7:00:27 PM

hah if you write ass in there forums it bleeps you.
June 2, 2010 8:20:01 PM

Ok. So i went on the seagate forum and it seems alot of people are pissed. I replyd to them saying that if they were able to share their thoughts on seagate to please follow the link provided. The link by the way takes you here.
About an hour later i get this email

Hello,



Your posts were removed on the forum due to guideline violations:



Make sure your postings are relevant.

This forum is provided to allow our users and customers to help each other in using Seagate products and services. Please stay on topic -- refrain from discussing personal matters, abusing any company or product, or, in general, from posting content that is not related to Seagate products and services.



Be courteous.

We want everyone to have a positive experience while participating in our forum. It is your responsibility to make sure that you are not detracting from any other user's experience. Accordingly, please do not post anything that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable or injurious to others. We welcome your opinions, but personal attacks and harassment using our forum or through private messaging are not acceptable.



No spam.

Our forum is provided as a service to our users and customers and is not intended for the promotion of third party services, products, websites, or organizations. Please do not post advertisements, junk mail, spam, chain letters, charity requests, petitions for signatures or any other form of solicitation. Further, flooding the forum through the use of excessive posting, padding/bumping posts, overly large font size, or cross posting to other forums or websites is not permitted.



Continuous guideline violation will result in a temporary or permanent removal from the forum.



Thank you,

pamelaz

My reply was

And how are my posts not related to seagate products or services? Perhaps if your company were to do right by its customers you wouldnt be having to censor me.

I cant do much but the internet has given me a voice. Its not much but even if it puts one person off using Seagates products its done wonders in my book.
June 2, 2010 8:46:36 PM

I know nobodys probably interested by now but i thought id carry it on for a bit longer

amazingly i got a reply to the last message

here it is

Please review your complete guideline violations, including abusing any company or product, as well as double posting, or in your case, posting the same link 6 times.



Make sure your postings are relevant.

This forum is provided to allow our users and customers to help each other in using Seagate products and services. Please stay on topic -- refrain from discussing personal matters, abusing any company or product, or, in general, from posting content that is not related to Seagate products and services.



Be courteous.

We want everyone to have a positive experience while participating in our forum. It is your responsibility to make sure that you are not detracting from any other user's experience. Accordingly, please do not post anything that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable or injurious to others. We welcome your opinions, but personal attacks and harassment using our forum or through private messaging are not acceptable.



No spam.

Our forum is provided as a service to our users and customers and is not intended for the promotion of third party services, products, websites, or organizations. Please do not post advertisements, junk mail, spam, chain letters, charity requests, petitions for signatures or any other form of solicitation. Further, flooding the forum through the use of excessive posting, padding/bumping posts, overly large font size, or cross posting to other forums or websites is not permitted.





You can view the entire guidelines here.


June 3, 2010 6:03:35 PM

Well no reply to this one haha!! I still didnt get an apology though :( 

Article 19 of the Universal Declaration of Human Rights, adopted in 1948, states that:

"Everyone has the right to freedom of opinion and expression; this right includes freedom to hold opinions without interference and to seek, receive and impart information and ideas through any media and regardless of frontiers."



International, regional and national standards also recognise that freedom of speech, as the freedom of expression, includes any medium, be it orally, in written, in print, through the Internet or through art forms. This means that the protection of freedom of speech as a right includes not only the content, but also the means of expression.

Oh and im ordering a wd caviar black hdd tonight
!