A while ago my maxtor diamond white hdd failed. This is now the second one ive had in two years.
The first was replaced. The second hdd, Seagate told me that they would replace (Seagate now own Maxtor it seems). Well they didnt.
They did some lame crappy repair which hasnt changed a damn thing.
Heres my latest letter to them
Rescently I returned a hdd to you. Its original faults were that it was sluggish, and drastically reduced my pc's boot time. After 10 days and having to pay for the postage and packaging, the drive was returned. New sticker on it saying it had been repaired. I plugged the drive in and my pc failed to boot. After turinig it off and on several times it finaly posted but took 10 minutes to just enter setup. I checked all BIOS settings and couldnt find a fault and proceeded to reboot.
Strangely the pc booted at a normal speed this time straight into windows. Which then installed drivers for the device. I went into drive manager in order to format the drive. This is where windows then refused to format the drive saying it has failed! I dismounted it and rebooted. Finaly getting the drive recognised and allowing windows to format it. After formating the drive windows still kept a yellow triangle with an exclamation mark inside beside it. Stating that the drive has errors and i should perform chkdsk. Well chkdsk doesnt find any errors but my pc still has its moments where it takes ages to boot, or tell me to perform chkdsk on this drive, or when entering computer the other drives are read instantly but this one lags behind. Sometimes taking a minute before it knows how big it is. I know its not my pc because ive reinstalled windows, flashed my BIOS and updated my drivers. But still the only thing that helps is to not have this drive installed! Not only has it cost me to have the damn thing "fixed", theres be the pain in the arse process of removing the programs i lost on this drive from windows, reinstalling the programs on the so called repaired drive, reinstalling windows and flashing my BIOS to eliminatet those as a cause for slow operation. Dont worry though, im not going to pay to have you supposedly fix it again, Im just going to wait untill it finaly does fail and i have enough money to get a new drive. One from a company who doesnt dick me around. Its only small i know, but i will do my best to advise everyone I come in contact with to avoid you and Maxtor like the plague. This includes blogs, forums and any pc builds i do for friends and family.
So as to my word, I wanted to post my feelings on there company.
But I probably shouldnt as i could be kicked. I wouldnt be so annoyed but the fact is its taken me days of installing, uninstalling, reinstalling. Just for me to find out its this feckin hdd again and for them to send me back a faulty product, no sorry, no refund of postage, no refund of wasted time, no good will gesture.
If your thinkng maybe its my psu or mobo killing these hdd's, trust me its not. Ive got another 3 installed by samsung, western digital and ocz. All working perfectly, that maxtor piece of crap wasnt even in service for a year and wasnt my OS disc but still runs like crap.
The first was replaced. The second hdd, Seagate told me that they would replace (Seagate now own Maxtor it seems). Well they didnt.
They did some lame crappy repair which hasnt changed a damn thing.
Heres my latest letter to them
Rescently I returned a hdd to you. Its original faults were that it was sluggish, and drastically reduced my pc's boot time. After 10 days and having to pay for the postage and packaging, the drive was returned. New sticker on it saying it had been repaired. I plugged the drive in and my pc failed to boot. After turinig it off and on several times it finaly posted but took 10 minutes to just enter setup. I checked all BIOS settings and couldnt find a fault and proceeded to reboot.
Strangely the pc booted at a normal speed this time straight into windows. Which then installed drivers for the device. I went into drive manager in order to format the drive. This is where windows then refused to format the drive saying it has failed! I dismounted it and rebooted. Finaly getting the drive recognised and allowing windows to format it. After formating the drive windows still kept a yellow triangle with an exclamation mark inside beside it. Stating that the drive has errors and i should perform chkdsk. Well chkdsk doesnt find any errors but my pc still has its moments where it takes ages to boot, or tell me to perform chkdsk on this drive, or when entering computer the other drives are read instantly but this one lags behind. Sometimes taking a minute before it knows how big it is. I know its not my pc because ive reinstalled windows, flashed my BIOS and updated my drivers. But still the only thing that helps is to not have this drive installed! Not only has it cost me to have the damn thing "fixed", theres be the pain in the arse process of removing the programs i lost on this drive from windows, reinstalling the programs on the so called repaired drive, reinstalling windows and flashing my BIOS to eliminatet those as a cause for slow operation. Dont worry though, im not going to pay to have you supposedly fix it again, Im just going to wait untill it finaly does fail and i have enough money to get a new drive. One from a company who doesnt dick me around. Its only small i know, but i will do my best to advise everyone I come in contact with to avoid you and Maxtor like the plague. This includes blogs, forums and any pc builds i do for friends and family.
So as to my word, I wanted to post my feelings on there company.
But I probably shouldnt as i could be kicked. I wouldnt be so annoyed but the fact is its taken me days of installing, uninstalling, reinstalling. Just for me to find out its this feckin hdd again and for them to send me back a faulty product, no sorry, no refund of postage, no refund of wasted time, no good will gesture.
If your thinkng maybe its my psu or mobo killing these hdd's, trust me its not. Ive got another 3 installed by samsung, western digital and ocz. All working perfectly, that maxtor piece of crap wasnt even in service for a year and wasnt my OS disc but still runs like crap.