Hotsync problem narrowed to the "Contacts" folder, now what?

Archived from groups: comp.sys.palmtops (More info?)

VBM wrote:
> My boss has a Treo 650 and was hotsyncing fine until we recently started
> getting an error that said there was a conflict in the conduits and
> directing us to the Custom tab in Hotsync. There did not seem to be any
> conflicts (the example in the error message was attempting to sync Address
> Book and Contacts), so we put all at "Do Nothing" to test it out. It
> synched without any problem. So, we began adding in one new "synch" at a
> time, and found out that the problem child is "Contacts", which did not seem
> to be a problem before. We do not have "Address Book" chosen, so I don't
> see where there can be a conflict.
>
> Is it likely a corruption issue? If so, how can we fix it without having to
> reinstall his HUGE number of contacts? Thanks.
>
>

If he is able to view all the contacts on the Treo, try removing the
contact list files from hs computer and hotsyncing. They are usually
located in /Program Files/Palm/HotsyncID/Backup. For my Tungsten|E,
these files are:

ContactsAVIndex-PAdd.PDB
ContactsBDIndex-PAdd.PDB

Also, you could try moving these files off his Treo into a temporary
folder on an SD card, and hotsyncing to see if the problem is with the
conduit rather than the database files.