I have a 2005 HP XP. After a year of using a premium tech support, my OS needs to be installed.
I used the disc and was following the steps for install. I received a message about there was either software or hardware that would effect the install and may not run correctly. I continued anyway and sure enough I am stuck in a loop.
I cannot get to my desktop.
I first receive a notice on black screen to select the OS to start. There are 2 Identical choices. Microsoft Media edition.
Once selected a screen appears . "We apologize for the inconvenience, but Windows did not start successfully.
a recent hardware or software change might have caused this. "
I have choices of what to do and all fail.
1. choose the last known good configuration to revert to the most recent settings that worked.:
2. does not apply
3. There is a choice to Safe Mode with command prompt and if I had used the F8 key to reinstall this option would have worked. It does not when pressed.
what I get is a list of drivers that are installed.
WHATEVER I DO I AM IN A LOOP BETWEEN CHOOSING TO START WINDOWS WITH MICROSOFT XP THEN A NEW SCREEN APPEARS LISTING THE CHOICES ABOVE.
I need help reloading my OS and wiping the harddrive clean. Is there a software that I can download to help?