Hi there... thanks so very much for your reply.
When I click on 'Tools' ... there is no 'Folder Options' to click on -
there's 'Internet Options' at the bottom... but I see nothing for 'Folder Options'
Thanks so much
You are using your web browser, close it. Open an actual folder then go to Tools. Your may also be using a different profile, if your PC was shutting off, your profile could have become corrupt and Windows loaded a temporary one for you. Do a search on the hard-drive for your files.