I have a GIGABYTE GA-EP45-DQ6 motherboard and an ASUS EAH4650-DI-512MD2 video card. My os is XP Pro x64. I've been trying to resolve this problem for about 4 months now and I haven't found a solution.
The drivers that I installed for the graphics card from the CD that came with it caused many problems. I received "serious" messages from MS about my video card. One read, "A problem has occurred and Windows has been shut down to prevent damage to your computer - ati2dvag." Another message read, "The device driver got stuck in an infinite loop." Whenever I turned on my computer, I had to reset it several times before it would boot all the way to my desktop.
I formatted my pc and I downloaded and installed ASUS VGA Card ATI Display Driver v 8.60 for Windows XP 64-Bit and ATI Catalyst 9.5 Software Suite WinXP 64-bit (9-5_xp64_dd_ccc_enu). These two drivers removed the reset problems that I was having but my computer has slowed down. I no longer receive messages from MS. But there are times that it takes approximately 15 seconds for a file name change to take effect. The graphics have become worse. If I open a folder and maximize it, when I close it, whatever was under it (another folder that was opened but not maximized) remains white for up to 30 seconds. Also, when I move a folder, it shows a trail from where it was originally located.
I was wondering if it could be one of three things . . . my graphics card is defective, the graphics card drivers that I installed are not the correct drivers for the graphics card, or the graphics card is incompatible with the mobo.
My guess: problem from installing both the ASUS and Catalyst drivers; uninstall everything, do a cold boot, and re-install just the Cat 9.5; I will boot to Xp64 some time tomorrow, upgrade to 9.5, and report back, but I think they should be fine...
I can't uninstall the ATI Display Driver from Add/Remove Programs. It has no Remove option. In Device Manager > Display Adapters, the device is named ATI Radeon HD 4650. I could delete this from Device Manager.
Even though I installed the ATI Catalyst 9.5 Software Suite, I can't find it anywhere. In Control Panell > Add/Remove Programs, the only mention of the word Catalyst is "ATI Catalyst Registration x64." Is the the entire driver suite?
As you might be able to tell, drivers are pretty new to me and I've never uninstalled a driver. Before I install a driver or a program, I first set a Restore Point. If the driver or program doesn't work out, I'm prepared to Restore to that point if an uninstall has problems. I've never had to use the Restore Point for drivers, only programs. The Restore Point that I made when I installed the video drivers is no longer available.
Ahh - for once, I remembered something! Booted into Xp64 this AM, installed Cat_9.5, & checked it out. I am usually the first person to b@tch about new drive suites from ATI, as I'm running four monitors - but this time, they finally seem to have it right. My system, under ControlPanel/AddOrRemovePrograms, shows two uninstall items: 'Catalyst Control Center' and 'ATI Display Driver'; if you don't show these items, the combination of drivers (and, most likely, their install sequence) may have bolixed them. No matter what, you should be able to navigate to C:\Program Files (x86)\ATI Technologies\UninstallAll to find two entries - execute both of them, and your ATI stuff should be gone! Don't forget the cold boot before the fresh install...
BTW - Setting restores before driver installs is an excellent practice - if more people did it, there'd be fewer questions here!
Ok, so ControlPanel/AddOrRemovePrograms has the 'ATI Display Driver' and I don't need to uninstall it . . . that's good
It doesn't have 'Catalyst Control Center', only 'ATI Catalyst Registration x64' and 'ATI - Software Uninstall Utility.'
In the C:\Program Files (x86)\ATI Technologies\UninstallAll folder, there are two files:
AtiCimUn . . . and
I'm understanding you to say that after I double-click on both of them, I should reboot and install only the '9-5_xp64_dd_ccc_enu' and not the 'ASUS VGA Card ATI Display Driver v 8.60 for Windows XP 64-Bit'?
I'm a bit befuddled; the 'ATI - Software Uninstall Utility' is what 9.5 puts into all the other OpSys's: VistaUltx86&64, Win7x86&64; that's why I had to boot to Xp to check on it, as I knew it was somehow different! However, that being said, here is the behavior under all the other OSs - under ControlPanel/AddOrRemovePrograms , double clicking the 'ATI - Software Uninstall Utility' will take it all out; you'll be presented the opportunity to select either 'express' or, I think, 'custom' - whatever - click on the 'express', and you may have to do an "Are you sure you really want to..." prompt, but it will then run two sequential processes: first, it will yank the drivers (you'll hear a couple boop-boops, one falling (as the driver drops the card) and one rising (as the generic win drivers catch it - I get four boop-boops, as I have a pair of cards;=); then, if I remember correctly, there will be a confirmation that you want to remove the manager itself - do so, and then shut down the system. Once booted back up, run the 9.5 installer (also using 'express'), and you should be good to go, assuming that you were previously able to get rid of the Asus driver bits and pieces. An excellent program for uninstalls is RevoUninstaller - can be gotten here: http://www.revouninstaller.com/revo_uninstaller_free_do...
It can be used to, after the program's own uninstaller runs, search for related (and abandoned) registry entries and directories - amazing how untidy some people's uninstallers are! It's not perfect - some items that appear in the control panel uninstall will not appear in its list, but, when it works, it's phenomenal and invaluable!
If you are not going to do any major graphics tweaking (if you are not an ultimate gamer who has to wring out every last frame from your game's frame rate) then you should probably stay away from the Catalyst Control Center until you have debugged your basic driver issues. While the CCC is not typically the culprit, it's a lot of extra overhead you can generally do without and may/can cause problems.
You should be able to do a "driver only" load (should have that on the Asus or ATI sites) and not install the CCC. This removes one potential problem from your testing.
That is if you have the time and patience to do so.
Just one quick thought before I head to bed . . . What I need to do is to uninstall all of my grahics drivers (I already have Revo Uninstaller) and install only "ATI WDM Integrated Driver, file is 5.4M, dated 5/15/2009?"
Won't I also need the ATI Radeon HD 4650 that's listed under Display Adapters in Device Manger?
The driver file is the container for those umpteen files you see in DeviceManager; its installer determines whether you have a card that it can install, then unpacks and distribute the files where they need to live (mostly Widows/System32/drivers, but many other locations, as well) and installs the registry entries to 'hook it all up', so to speak
I set a restore point and uninstalled the video drivers using Revo Uninsaller. I then shut down and installed ATI WDM Integrated Driver and it rebooted. It didn't ask me any questions/options. When it booted up, my graphics were as large as they usually are before I install a graphics driver. I went into Desktop Properties > Settings and looked for the 1920x1200 screen resolution that my monitor needs but it wasn't there. I tried many of the other resolutions but they caused a pancake effect. The only way to resolve the problem was to reinstall ASUS VGA Card ATI Display Driver v 8.60 for Windows XP 64-Bit, and the 1920x1200 resolution was available again.
Maybe I should have bought a Gigabyte graphics card instead of an ASUS, or a Dell graphics card since my monitor is a Dell?
Is there a driver disk for your monitor? I had the experience of not being able to get 'native' res when I put an LCD on my dad's older Xp machine. I don't know how it can be done, but installing the s'ware for the monitor added the correct res for the monitor to the video driver... If the ASUS works, though, sans the Catalyst stuff, it sounds like you're good to go!
My monitor is a Dell UltraSharp 2408wfp 24-inch LCD DVI HDMI. It's great but getting drivers that are compatible with it has been hard. Even the driver that came with it didn't work . . . Catalyst Control Center (R163990). I went to the Dell forum and was told to install the update, A00-00_R172933, but it didn't help.
Graphics cards are expensive but do you think that a Gigabyte graphics card would help since my mobo is a Gigabyte or a Dell graphics card for the Dell monitor (not sure if Dell makes graphics cards)? It might be something that I can think of buying sometime in the future.
Graphics cards needn't be all that pricey - if you're not gaming. The supply of gamers (read 'suckers') keeps the graphics card suppliers constantly battling for the top-of-the-heap, which, of course, entails big bucks. Last year's (sometimes, last week's) hot stuff gets cheaper and cheaper, but it doesn't slow down at all - it just slides down the heap! Six or eight months ago, when I built my last workstation, I bought a pair of 3850s for under ninety a pop. They're under fifty now: http://www.newegg.com/Product/Product.aspx?Item=N82E168...
4870s were all the rage; the 3850s were: way less than half the price; dissipated a third of the power; fit in a single slot; had a bit of 'driver history' so I was pretty sure I wouldn't be emailing support twice a week... They run four HD monitors; have plenty of 'punch' for aero; do the little 3-D rendering I need; play flawless, artifactless HDTV - what more do I need? I'm not gonna soon get busy comparing Chrysis framerates with anyone, but they are good for 5.9 in both Vistas, and 6.2 in Win7 - pu-lenty good for me!
Well, it's good to hear that they're getting better and cheaper, but I just finished building this pc about 4 months ago and spent a bundle so I'll need to wait a few months before I can replace any parts. By that time, I'll get a better deal, too
Thanks for all your help, bilbat. It was a pleasure!