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SYSTEM_SERVICE_EXCEPTION

Last response: in Windows XP
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June 24, 2011 9:44:09 PM

Hi, i have a fresh install of windows, but im getting a BSOD.

it says:

SYSTEM_SERVICE_EXCEPTION
Stop: 0x3B

and it says something about ativvaxx.dll

Also, i can't watch youtube videos, when i try i get this BSOD.

But when i boot into safemode, i can watch youtube videos, and the BSOD does not appear.

I have tried to update, uninstall/reinstall drivers, but BSOD is still there.

I used driver sweeper aswell to make a clean removal.

All my windows updates are up to date aswell.

Although when i play a game there are no problems, just when i watch youtube videos.

I use google chrome, havent tried watching in IE.

i have an HIS 4670. and XP x64

ran memtest for 6+ hours no errors. also did full HDD diagnostic no errors.

any help would be appreciated, thanks.

__________________________

okay i used this utility http://www.nirsoft.net/utils/blue_screen_view.html

and this is what it said:

==================================================
Dump File : Mini062411-01.dmp
Crash Time : 6/24/2011 1:24:57 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff97f`fe8d8031
Parameter 3 : fffffadf`b299d200
Parameter 4 : 00000000`00000000
Caused By Driver : ativvaxx.dll
Caused By Address : ativvaxx.dll+1e031
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+2e890
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini062411-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 3790
Dump File Size : 176,128
==================================================

how do we fix this?
June 25, 2011 12:47:51 AM

any help?
m
0
l
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