DVD drive in Device Manager but not in My Computer

After playing Thomas train game on my Dell desktop (by kids) I found that my DVD+RW drive TSST TS-H653F stopped working, it spins a bit then dies.

I can see it in device manager listed with yellow !!! (exl.mark) , tried to updated driver, no result, it says that current driver by Sonic Solution is still be best. Tried firmware update from dell drivers, can't install : "No drive present".

Surely I can NOT see this drive in My Computer. I'm on XP Pro

Can I assume that I need to replace it? or there is something else to try ?

APprecaite your help.

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  1. Try deleting the upper and lower filters.

    If that doesn't solve it, try this Fixit scan.
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