I bought this laptop less than two years ago and it got stuck in the start up and would not turn on.
I went to five technicians and all of them said that it was because of the motherboard and that it was very common with this model.
I called HP, telling them this, and the representative even tried to convince me that maybe it was because of the video card.
I asked them why they wouldn't do anything to fix a common problem that many of their customers complain about.
The representative told me that it wasn't a common problem, that HP had fixed the problem in the earlier models with limited warranty service enhancement, and that my laptop was not faulty.
It is ridiculous that I paid as much as I did for this laptop for it to not even work for two years.
It is frustrating to know that many people have the same issue regarding this particular model and that HP will not acknowledge that it exists and fix it.