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Seagate Expansion 1TB

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Anonymous

I bought a Seagate 1TB Expansion External Drive under a month ago. It was working fine until a few days ago it decided to stop working. The harddrive's light blinks when loading up and then stays on when it's finished. (This is normal) Windows beeps when it is plugged in recognising it. So the harddrive is picked up by windows somewhere. Under a minute, i havent timed it, it freezes my computer completely, except for my mouse. My computer does recognise it. And it shows itself in device manager as a USB Mass stoaage device now. Before it was Unrecognisable USB Plug.

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Try it on another computer and see if it does the same thing to that computer. If it does, it is definitely an issue with the the drive. In that case, I'd return it or call the manufacturer and request a new one (they usually come with a 1 year warranty).

Have you tried changing the USB cord on the HDD also a different USB port?
A good tool for diags is http://www.seagate.com/www/en-us/support/downloads/seat...
there is a tutorial that walks you through on the website and tells you what to expect.

the following link is an External Hard Drive Troubleshooter for Windows 7 and Vista [213055]

http://seagate.custkb.com/seagate/crm/selfservice/searc...

finally go here to check on your drive's warranty status

http://support.seagate.com/customer/warranty_validation...

If you bought the drive from certain vendors like costco you have 90 days to return the item

best of luck
 
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