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Gigabyte GA-EX58-UD4P Restart Problems

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July 12, 2009 1:58:44 AM

Well I'm at my wits end dealing with this board. This is a new build and I'm not a novice at this. I'm just looking for ideas on something I might have overlooked.

The board will POST, and I am able to save BIOS settings without any issue. The problems arise when I go to shut the system down. Once it is down, it will not start up again until I have switched off the PSU - and even then I have to wait a few minutes. Occasionally, when doing a reset, it will just shutdown. I thought it may be a short, so I stripped the system down to only the absolute basics to make sure it wasn't shorting on a drive, fan, etc. I then thought it might be the power or reset switch on the case so I double checked the connections. Before I even got to test the case switch, I realized that it does this when using the power switch on the motherboard - besides, the case switch shuts it down fine and once in a long while starts it (same with power switch on MB).

It did POST with 3 dimms in, but I reduced it to 1 when I read that might help. It did not help at all. I even lowered the RAM to 1066 (native 1333). I am not over clocking - CPU, RAM, etc.

I reset the CMOS with the switch in the back and reloaded the settings when I was able to get it to POST again. It sill exhibits the same problem.

I'm out of ideas on what to try. I'm thinking that it is just a bad board. It came running the latest BIOS, so that isn't out of date. PSU is new and power is getting to the board. When this issue pops up (which is a lot since I haven’t even loaded an OS yet), some of the LEDS (usually two or three) will remain lit by the north bridge - these are the LED's that indicate load on the north bridge according to the docs). These stay on when the system is off. I can tell it will boot correctly when these lights do not remain on. Currently, I do not see a point in loading an OS in a system that cannot POST with any certainty.

Any ideas on what to try would be greatly appreciated.

Thanks!
a c 216 V Motherboard
July 12, 2009 2:15:51 AM

Can you try a different PSU or test it on another system? If the PSU is good, then you'll probably have to RMA the motherboard.
July 12, 2009 2:36:26 AM

I don't have another PSU capable of supplying sufficient power to the MB and graphics card on hand. I thought it might be the PSU (actually was hoping it was since it would be less to rip apart), but the more I watch it, the more I think something is shorting on the board.

When it refuses to boot, the fans will spin for all of one to two seconds and then die. The fans are on a fan controller. That said, the power switch on the motherboard is completely lit as well as those few LED's by the north bridge. I figure if the PSU was faulting, when the system did start, it wouldn't be stable for long. However, once it runs (provided there is no reboot), it can be stable for as long as I've let it run (8+ hours)
Related resources
a c 177 V Motherboard
July 12, 2009 2:49:05 AM

We seem to be accumulating a sizeable crowd of people here who are having problems with the new i7/x58 hardware. I have seen the 'boots with one stick of ram' thing from several, a couple of 'non-discovery' of various hardware, some clocking inconsistencies - well, a pretty good sized mess!

I have an idea, and I'm going to 'plant' this post everywhere I think it might do some good, and see if we can get together a bit of a 'real-time' experiment; I'd like to try to see if as many as possible can get together at one, mutually convenient time, and try to whip these things as a group. I've been studying both the Intel docs for the i7/x58, and the GB manuals; my guess is that, for all the things that count (like QPI adjustment, 'uncore' handling, memory interface, etc.), all the GB 1366 MOBO's circuitry and BIOS are pretty much the same, so hopefully if we come up with a workable strategy, it should be workable for all...

I'm going to start a new topic (say 'Ganging up on the i7/x58'), and, if you're interested, please copy the following, and post to that topic:

MOBO Model:
CPU:
RAM (Manufacturer, speed, model number, # of sticks, nominal voltage):
BIOS rev:
Short, concise problem definition:



Suggestions for a time (date?) when you could (I'm pretty flexible here) spend an hour or two kicking its ***! :





If there are bad components involved, we'll try to isolate them, and probably we'll learn a lot about what works, and what's marginal, for others to draw on...

Bill

aka: bilbat
July 12, 2009 4:18:22 PM

Sorry, but I'm going to pass on that. I'm just looking for any ideas that I might not have tried to get this board to reboot before I RMA it. I am not overclocking, and a motherboard should be able to boot when running at Intel's specifications. If you have to tweak settings that are to spec, there is something wrong with the board. This is why standards exist.
a c 177 V Motherboard
July 12, 2009 5:07:36 PM

Quote:
If you have to tweak settings that are to spec, there is something wrong with the board.


There is something wrong with all these boards - they're, in effect, a massive beta test. You have a brand new processor technology, with a brand new litho mask, with a brand new (not even called an MCH anymore - now it's an 'IOH) northbridge, with a brand new bus technology (QPI), with brand new memory technology/topology (tri-phase), with brand new memory (low voltage DDR3), with brand new BIOS, with brand new motherboards (is the theme becoming obvious?)!

Quote:
This is why standards exist


Well, it's all well and good to declare that, but it begs the question of 'where do the standards originate?' Intel publishes a pair of specs that declare where the registers are in the i7 and the x58 that control the QPI implementation, and how it's done at the hardware level; the board designers interpret that pair of specs and implement their 'best guess' at what that means at the hardware level; then the BIOS guys at Award take their best guess at how to handle the register level interaction with the board hardware, then we fiddle with it, to find out 'what actually happens' - and then the 'standard' evolves... Took evolution a couple billion years to produce us - I think we can bear with several months for 'rev three' of everything to 'gel'...

That's why I've proposed this on-line experiment; hopefully, with a number of people comparing experience and results, we can hasten the process for everyone a bit. I liken the process to a 'dig' by, say, cultural anthrolpologists, or paleontologists; each one is down digging in a hole, and every once in a while, he finds a fragment (that, by itself, doesn't mean much), and 'throws it up' out of the hole... It remains for someone up at ground level, wandering between the holes, to see that, why, if I fit this fragment with that one, I get a piece of a jar (or a spoon, or a vertebra, or a jawbone)!

But, that said, I'm certainly not interested in 'twisting anyone's arm' to whom this does not seem necessary or provident, to participate - I simply wanted to explain my aims a little... (and I think I'll post this at the 'collection' site - it is pretty 'on point' for the whole project!
July 13, 2009 12:25:02 AM

But the issue is that it is more than a couple of months. Currently this architecture has moved on to the Xeon processors. I have not heard the same number of issues regarding server motherboards. Now granted, they are not being overclocked and are designed for stability, etc., but they do work at the minimal specs. If the architecture was as unstable as you suggest, I believe we would be hearing a great deal more. This looks more to me of the MB manufacturers cutting corners and to just get by at a consumer level product. There was even an article on Anandtech where they stated that the number of unstable boards has increased to an unacceptable level and that in effect, review sites were beta testing the hardware for the manufacturers.

I'm not sure I understand a "best guess" at a published specification. You either follow the documentation or you do not. They only moved the memory controller onto the chip - something that AMD has been doing for sometime now. Besides which, the chip is fine - it is the motherboards that seem to have the real issues. Honestly, I think the manufacturers just wanted to get the product out the door and deal with the issues later rather than do proper testing.

This is getting my thread off track. I came here for suggestions to see if I missed something that could be causing a short, etc. Does anybody have any suggestions on what to try before I RMA this board?

Thanks!

I'm not sure I understand a "best guess" at a published specification. They only moved the memory controller onto the chip - something that AMD has been doing for sometime now. Besides which, the chip is fine - it is the motherboards that seem to have the real issues. Honestly, I think they just wanted to get the product out the door and deal with the issues later.

Sorr, this is getting my thread off track. I came here for suggestions and not a architecture discussion. Does anybody have any suggestions on what to try before I RMA this board.

Thanks!
a c 216 V Motherboard
July 13, 2009 12:44:20 AM

Will you RMA the motherboard to get the same model or will you buy a different one?
a c 177 V Motherboard
July 13, 2009 1:07:55 AM

Quote:
in effect, review sites were beta testing the hardware for the manufacturers


I think that's pretty much what I just said...

oddball problem, indeed. if she were shutting down consistently, I'd suspect HSF problems - but it runs for eight hours, sometimes. One question - do you have all the green management features disabled? The reason I ask is that one thing that seems peculiar to just GB MOBOs is the VRegDown 11.1 stuff; I'm wondering if this is causing an instability, or more likely, some unrecoverable 'state' error?
July 13, 2009 1:21:02 AM

GhislainG said:
Will you RMA the motherboard to get the same model or will you buy a different one?



Same board. All the Gigabyte boards seem to suffer the same issues. Asus has its own problems from what I've read, so no matter what I do, it is a roll of the dice.

Interestingly, I haven't seen any bad reviews regarding the EVGA boards - though I've never used one before. I wonder what they are doing differently?
July 13, 2009 1:27:57 AM

bilbat said:
Quote:
in effect, review sites were beta testing the hardware for the manufacturers


I think that's pretty much what I just said...

oddball problem, indeed. if she were shutting down consistently, I'd suspect HSF problems - but it runs for eight hours, sometimes. One question - do you have all the green management features disabled? The reason I ask is that one thing that seems peculiar to just GB MOBOs is the VRegDown 11.1 stuff; I'm wondering if this is causing an instability, or more likely, some unrecoverable 'state' error?



No, I didn't even try those features. One thing I did notice is that when the issue occurs, the BIOS thinks that the instability was caused by an overclock and reverts back. Another odd thing - and something I have not seen before - is that when I set the CPU fan to "voltage" (they are 3 pin Noctua fans), and also set it to monitor, it reverts just those two settings back. At first I thought it was because it may have had an issue trying to start the fan, but it just refuses to keep those two settings. I've never seen that before. Usually a BIOS will reset all settings and not just two. I only have one saved profile and the one it normally reverts to is basic. I gave up and let it keep whatever it wanted since it wasn't important as long as the fan is going.
a c 177 V Motherboard
July 13, 2009 4:56:28 AM

My specific concerns are with the following settings - in the
******* Advanced CPU Features *******
section of the "MB Intelligent Tweaker(M.I.T.)" page of the BIOS:
"CPU Enhanced Halt (C1E)" [which apparently defaults to "Enabled"]
"C3/C6/C7 State Support" [which defaults to "Disabled, as I believe it should...]
"CPU EIST Function" [which apparently also defaults to "Enabled"]

I'd give 'er a try with all three items disabled - my guess is based on the fact that VRegDown11 is a fairly long-standing Intel created, Intel supported power-saving feature; VRD11.1 appears to have been invented by Gigabyte (and, unfortunately, probably originated in their marketing department, like "UltraDurable") and is implemented who knows how; my thinking is that, under normal circumstances, the CPU is at a low-load condition when the system powers up, and may be either trying to enter some 'not officially supported, single-phased state, or is entering it, and finding it 'unrecoverable' - i.e., can't get back to full power/clocking. I know they've had some 'state transition' problems, as the UD3R-SLI, UD4, UD4P, DS4, UD5, and EXTREME all show "Improve S3 resume compatibility" in one or the other of their BIOS fix-lists...

The other one that, like all GBs, generally defaults to the 'wrong' state is on the "Integrated Peripherals" page:
"USB Storage Function" (also known as "Legacy USB Support" on older BIOS) has always been problematic, and in most BIOS, defaults to "Enabled"; this thing causes endless weird problems - the thing is, if you need, on your next boot, to either boot from a USB device (pendrive or external HDD), or access a USB device from the BIOS (say to save CMOS parameters to a pendrive, or access a BIOS file for flashing from it), you need it enabled - it allows the BIOS to 'see' USBs before the OS' USB drivers can be loaded; however, if you leave it enabled - all hell can break loose, and it's different with each possible scenario; the most common one I see is, if it's enabled, and no bootable USB is present, but a USB device is plugged in that's not bootable (even sometimes HID spec devices that are incapable of being bootable), it will either cause a hang before POST completes, or go into the dreaded Gigabyte reboot loops...

The fan to 'Voltage' mode is interesting; this code has been 'in and working' on, maybe, eighty or ninety models of GB boards - I wonder if they're using a different monitoring IC than the two that have been standardized on forever? Gotta hunt...

Pointing out the 'beta' nature of this whole thing reminded me of something; one of the factors that made me warn people of just what I expected they were going to be 'in for', if they wanted to try an i7, was that (and my recollections are vague - my numbers may be a bit off - but close) I stumbled across a reviewer's site that had seven of the new, ready-to-release MOBOs from five different manufacturers; out of these, one would not turn on at all; and two others went up in smoke, one taking a nearly irreplaceable (at that point in time) Intel 'engineering sample', I think a 965, with it! Somehow, I got the impression that all was not well...
July 15, 2009 1:46:46 AM

So I went out and bought another PSU to do some testing. So far, the issue has not repeated. I will do more testing tonight, but it seems that the PSU might have been the problem.

That said, this board still will not accept voltage for the CPU fan and still disables the control. Not a big deal. However, if I enable the CPU temp warning control, after it POSTS, the alarm will sound for about 3 seconds. ????? The CPU fan is spinning right away. Again, more testing to be done later.

This board still seems awfully buggy to me.
July 30, 2009 2:23:58 AM

Just thought I'd add that I and quite a few others have Gigabyte P43-(and perhaps P45-)based motherboards with the exact same problem. I have 2 of the same board in 2 different machines with different P/Ss, RAM, video, etc. Both have the same problem. Gigabyte won't respond to my support query and none of the many suggested BIOS changes have helped. The last time I had anything close to this was with a Foxconn and an RMA fixed that. I hate to have to do this with 2 installed boards. (I did not really become aware of the problem until the second PC was finished.) Could this be a problem with Gigabyte board design that occurs with more than one chipset?

Best solution

August 7, 2009 3:34:26 PM
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Gigabyte tech support did respond and simply said if all my troubleshooting failed, I can RMA the P43 boards. This must mean there is no end-user fix? Surely they must be aware of this issue.
August 23, 2009 9:43:43 AM

I just finished assembling:

Gigabyteb ex58/ud3r mob

3x2gb corsair 1066 mem

corsair tx650w psu

saphire radeon hd 4870 1 gb ddr5

vista ultimate 64

runs great except on restart the alarm sounds for about 5 seconds indicating a misinstalled graphics card. have to wait about 3 minutes to start up, then it starts. this happens when hot or dead cold. seems like there´s an internal timer that will keep sounding the alarm on restart unless you wait the 3 minutes or so. as it's the weekend I haven't had a chance to speak with gigabyte or ati....................ideas???
August 24, 2009 6:40:35 PM

bilbat said:
My specific concerns are with the following settings - in the
******* Advanced CPU Features *******
section of the "MB Intelligent Tweaker(M.I.T.)" page of the BIOS:
"CPU Enhanced Halt (C1E)" [which apparently defaults to "Enabled"]
"C3/C6/C7 State Support" [which defaults to "Disabled, as I believe it should...]
"CPU EIST Function" [which apparently also defaults to "Enabled"]

I'd give 'er a try with all three items disabled - my guess is based on the fact that VRegDown11 is a fairly long-standing Intel created, Intel supported power-saving feature; VRD11.1 appears to have been invented by Gigabyte (and, unfortunately, probably originated in their marketing department, like "UltraDurable") and is implemented who knows how; my thinking is that, under normal circumstances, the CPU is at a low-load condition when the system powers up, and may be either trying to enter some 'not officially supported, single-phased state, or is entering it, and finding it 'unrecoverable' - i.e., can't get back to full power/clocking. I know they've had some 'state transition' problems, as the UD3R-SLI, UD4, UD4P, DS4, UD5, and EXTREME all show "Improve S3 resume compatibility" in one or the other of their BIOS fix-lists...

The other one that, like all GBs, generally defaults to the 'wrong' state is on the "Integrated Peripherals" page:
"USB Storage Function" (also known as "Legacy USB Support" on older BIOS) has always been problematic, and in most BIOS, defaults to "Enabled"; this thing causes endless weird problems - the thing is, if you need, on your next boot, to either boot from a USB device (pendrive or external HDD), or access a USB device from the BIOS (say to save CMOS parameters to a pendrive, or access a BIOS file for flashing from it), you need it enabled - it allows the BIOS to 'see' USBs before the OS' USB drivers can be loaded; however, if you leave it enabled - all hell can break loose, and it's different with each possible scenario; the most common one I see is, if it's enabled, and no bootable USB is present, but a USB device is plugged in that's not bootable (even sometimes HID spec devices that are incapable of being bootable), it will either cause a hang before POST completes, or go into the dreaded Gigabyte reboot loops...

The fan to 'Voltage' mode is interesting; this code has been 'in and working' on, maybe, eighty or ninety models of GB boards - I wonder if they're using a different monitoring IC than the two that have been standardized on forever? Gotta hunt...

Pointing out the 'beta' nature of this whole thing reminded me of something; one of the factors that made me warn people of just what I expected they were going to be 'in for', if they wanted to try an i7, was that (and my recollections are vague - my numbers may be a bit off - but close) I stumbled across a reviewer's site that had seven of the new, ready-to-release MOBOs from five different manufacturers; out of these, one would not turn on at all; and two others went up in smoke, one taking a nearly irreplaceable (at that point in time) Intel 'engineering sample', I think a 965, with it! Somehow, I got the impression that all was not well...


I like the idea of a group think to combat all of these minor issues. It seems there are many small nuances that need to be worked out with these boards and processors. I myself have a EX58-UD4P and have issues with restarts and memory and general instability. It's all quite irritating, not to mention the stupid environmental b.s. and M.I.T and EasyTune...
August 25, 2009 8:30:41 AM

response from from gigabyte

Answer : Dear Christopher,

Thank you for your kindly mail and inquiry. About the issue you mentioned, because several possibilities might cause the problems, such as something wrong with memory, motherboard, BIOS, power, attached hardwares...etc. We suggest that you could try to do a simple test first:

Remove such as add-on cards, devices from motherboard, only install CPU, single memory, VGA card and power (simple environment), and make sure the components on the motherboard are installed properly, then please take off the on-board battery to leak voltage to clear CMOS data by following the steps below:

1) Turn off power.
2) Remove the power cord from the PSU.
3) Take out the battery gently and put it aside for about 5 minutes or longer. (Or you can use a metal object to connect the two pins in the battery holder to make them short-circuited.)
4) Re-insert the battery to the battery holder.
5) Connect power cord to PSU again and turn on power.
6) Power on your system.
7) If BIOS can POST, please enter the BIOS and load the fail-safe defaults setting.
7) Save changes and reboot the system.

After clearing CMOS and load the fail-safe defaults, please test your system in a simple environment to observe the result. If there's nothing wrong in simple environment, try to install several additional cards into the slot one by one to observe the result again and again.

But, if the problem still occurs in a simple environment, then a further testing or examination to your system might be required. We suggest you can contact your supplier or nearest distributor and see if they can help you to test your system directly. For distributor contact information, please click HERE.

We are really sorry for the inconvenience you have with our product.

At last, if you still have any further question or suggestion about our products/service, please do not hesitate to contact with us. We will try our best to help you resolve the problem ASAP.

Regards,
GIGABYTE TECHNOLOGY

--------------------------------------------------------------

and currently:

From : christopher
Sent : 8/24/2009 23:47
Question : please refer to email ID 800211

I took out the cmos battery as you instructed and removed items to get to a simple environment. I then loaded fail safe defaults and it was fixed, temporarily. I added back items one at a time and everything was working fine until it started crashing with the blue screen of death. when I restart I get windows error mode screen but it's frozen and it's impossible to scroll I just have to wait for 30 seconds and it tries to restart. the last crash was when installing kaspersky anti virus and now it won't boot because it says that klbg.sys is missing but it won't boot from the cd rom drive even though I put it first in the boot sequence (with vista intallation disc in the cd rom). Now the original problem of the beep upon start up is back which tells me it's not a hardware issue. there is some serious incompatability going on. I also went into the Qflash function to see what was up with that (I didn't try to flash the board)and the Qflash page is just as frozen as the windows error reporting page. I contacted the vendor who wrote back and told me to send it back to them and then wait for A MONTH OR TWO for the board to be tested and maybe it would be replaced. THIS IS NOT ACCEPTABLE!
September 2, 2009 11:20:33 AM

[Question - 799576
From : Christopher [ christopher@gozomovement.com ]
Sent : 8/22/2009 16:34
Question : I am building this system and when I start it up after it's been running for only 2 seconds, like a restart, I get a long 5 second or so alarm and the video card won't start. if I wait for a few minutes it will start. So the alarm will come on at start up when it's cold, and when it's hot, or it won't come on and it will start. HELP!


-------------------------------------------------------------------------------
Model Name : GA-EX58-UD3R(rev. 1.0)
--------------------------
M/B Rev : 1.0
BIOS Ver : F2
Serial No. : 090200006170
Purchase Dealer : pixmania
-------------------------------------------------------------------------------
VGA Brand : ATi Model : 4870HD
CPU Brand : Intel Model : core i7 920 Speed : 2.66
Operation System : SP :
Memory Brand : Corsair Type : ddr3
Memory Size : 6GB Speed : 1066
Power Supply : 650 W


Answer - 799576
Answer : Dear Christopher,

Thank you for your kindly mail and inquiry. About the issue you mentioned, because several possibilities might cause the problems, such as something wrong with memory, motherboard, BIOS, power, attached hardwares...etc. We suggest that you could try to do a simple test first:

Remove such as add-on cards, devices from motherboard, only install CPU, single memory, VGA card and power (simple environment), and make sure the components on the motherboard are installed properly, then please take off the on-board battery to leak voltage to clear CMOS data by following the steps below:

1) Turn off power.
2) Remove the power cord from the PSU.
3) Take out the battery gently and put it aside for about 5 minutes or longer. (Or you can use a metal object to connect the two pins in the battery holder to make them short-circuited.)
4) Re-insert the battery to the battery holder.
5) Connect power cord to PSU again and turn on power.
6) Power on your system.
7) If BIOS can POST, please enter the BIOS and load the fail-safe defaults setting.
7) Save changes and reboot the system.

After clearing CMOS and load the fail-safe defaults, please test your system in a simple environment to observe the result. If there's nothing wrong in simple environment, try to install several additional cards into the slot one by one to observe the result again and again.

But, if the problem still occurs in a simple environment, then a further testing or examination to your system might be required. We suggest you can contact your supplier or nearest distributor and see if they can help you to test your system directly. For distributor contact information, please click HERE.

We are really sorry for the inconvenience you have with our product.

At last, if you still have any further question or suggestion about our products/service, please do not hesitate to contact with us. We will try our best to help you resolve the problem ASAP.

Regards,
GIGABYTE TECHNOLOGY


Question - 800211
From : Christopher [ christopher@gozomovement.com ]
Sent : 8/24/2009 16:53
Question : Thanks, I'll try the simple environment. Is it possible that the bios needs to be updated?

Question - 800390
From : christopher [ christopher@gozomovement.com ]
Sent : 8/24/2009 23:47
Question : Please refer to email ID 800211
I took out the cmos battery as you instructed and removed items to get to a simple environment. I then loaded fail safe defaults and it was fixed, temporarily. I added back items one at a time and everything was working fine until it started crashing with the blue screen of death. When I restart I get windows error mode screen but it's frozen and it's impossible to scroll I just have to wait for 30 seconds and it tries to restart. the last crash was when installing kaspersky antivirus and now it won't boot because it says that klbg.sys is missing but it won't boot from the cd rom drive even though I put it first in the boot sequence (with vista installation disc in the cd rom). Now the original problem of the beep upon start up is back which tells me it's not a hardware issue. There is some serious incompatibility going on. I also went into the Qflash function to see what was up with that (I didn't try to flash the board)and the Qflash page is just as frozen as the windows error reporting page. I contacted the vendor who wrote back and told me to send it back to them and then wait for A MONTH OR TWO for the board to be tested and maybe it would be replaced. THIS IS NOT ACCEPTABLE!


-------------------------------------------------------------------------------
Model Name : GA-EX58-UD3R(rev. 1.0)
--------------------------
M/B Rev : 1.0
BIOS Ver : f2
Serial No. : 090200006170
Purchase Dealer : pixmania
-------------------------------------------------------------------------------
VGA Brand : ATi Model : hd4870
CPU Brand : Intel Model : i7 920 Speed : 2.66
Operation System : Vista 64-bit SP :
Memory Brand : Corsair Type : DDR
Memory Size : 6gb Speed : 1066
Power Supply : 650 W


ddr3 ram 3x2 gb


Answer - 800390
Answer : Dear Christopher,

Thank you for your kindly mail and inquiry. According to your description, there may be a hardware compatibility problem with your motherboard, and because our warranty service is provided by the original supplier and the distributor in that area, so we also suggest you can contact the distributor in your area and see if they can help you to test the system directly. For distributor contact information, please click HERE.

We are really sorry for the inconvenience you have with our product.

At last, if you still have any further question or suggestion about our products/service, please do not hesitate to contact with us. We will try our best to help you resolve the problem ASAP.

Regards,
GIGABYTE TECHNOLOGY


Question - 800716
From : christopher [ christopher@gozomovement.com ]
Sent : 8/25/2009 18:13
Question : I have contacted the seller, Pixmania, here in Portugal. They are not helpful. Even according to their own policies, they should replace the board as I contacted them immediately. Unless Gigabyte pressures them to swap the board they will not. Can you please help with this?


Answer - 800716
Answer : Dear Christopher,

Thank you again for your kindly mail and further information. As we mentioned in the previous mail, our warranty service is provided by the original supplier and the distributor in that area, so if your original supplier refuse to help you, then we suggest you can also contact the distributor in that area for furthering help. For distributor contact information, please click HERE, sorry for the inconvenience.

Regards,
GIGABYTE TECHNOLOGY


Question - 801175
From : christopher [ christopher@gozomovement.com ]
Sent : 8/26/2009 17:36
Question : Dear Gigabyte,
I contacted all 3 distributors listed on your website: inclass.pt, introduxi.pt and niposom.pt. They all told me they will not help and to go to the seller for resolution and as I have already written to you, the seller will only forward the board on to you for repairs. This is not customer service and Gigabyte does not even provide a live resolution or technical support service. Gigabyte and the seller have a responsibility to provide assistance, not just send me in circles that lead nowhere. I purchased what is supposed to be one of the best boards around, and the most reliable. Reliability is very important. The reason I chose your board is that it's advertised to be "ultra durable". Since I have been struggling with this issue I have performed extensive research on the web and my configuration of components is not at all uncommon. Yet the only comments I have seen with this configuration have to do with the possible need to update the bios because of the issues I have described to you, or people who had defective boards that were replaced by yoiu and then everything was OK. Are you going to stand behind your product and your reputation or leave me stranded???
Answer - 801175
Answer : Dear Christopher,

Thank you again for your kindly mail and further information. Please update your motherboard BIOS to the latest version and test again.

To download the latest BIOS, please click HERE.

And for BIOS update instructions, please click HERE. Please do not forget to load BIOS fail-safe default setting and please also do not try to overclock your system at this moment.

Regards,
GIGABYTE TECHNOLOGY


Question - 801671
From : christopher [ christopher@gozomovement.com ]
Sent : 8/27/2009 17:33
Question : Hi again,

The Q flash (end button) command on startup brings me to the update screen which is frozen - inoperable. When I hit delete on start up and use F8 in the bios it brings me to the flash utility which won't recognize the (FAT) pen drive with the F6 bios update on it. (The F6 update is what is recommended by your US automatic driver detect site.) Still hitting a wall here and going in circles.


Answer - 801671
Answer : Dear Christopher,

Thank you again for your kindly mail. If possible, we suggest you can test the system with different USB flash driver to see if there's a single device problem.

But, if the problem still occurs, we suggest you can contact your supplier or nearest distributor and see if they can help you to check your system directly to see if there's a hardware or BIOS problem, sorry for the inconvenience.

Regards,
GIGABYTE TECHNOLOGY


Question - 802175
From : christopher [ christopher@gozomovement.com ]
Sent : 8/28/2009 19:33
Question : Thanks for the reply. Just exactly how would both the q-flash screens being frozen be a usb device problem? The screens are frozen whether or not a usb drive is connected. Those screens are coming from the bios. As I have already explained, the distributor and the seller are not interested in providing support, and you won't answer even the most basic questions like which version of the bios update should I be trying to flash the bios with IF I COULD GET THE FLASH FUNCTION TO WORK AT ALL!!!!!!!


Answer - 802175
Answer : Dear Christopher,

Thank you again for your kindly mail. We suggest you can go to "Integrated Peripherals" submenu in the BIOS, enabled the "USB Keyboard Function" then try again, and if possible, we also suggest you can test your system with different keyboard to see if there's a keyboard problem.

Regards,
GIGABYTE TECHNOLOGY


Question - 803197
From : christopher [ christopher@gozomovement.com ]
Sent : 8/31/2009 18:32
Question : Dear Gigabyte,

I have done what you suggest, the USB Keyboard Function was already enabled. I have another weird thing going on as well and that is that the Gigabyte intel 5-series utility dvd will not load. when I started up the computer originally I loaded the drivers (according to Gigabyte's manual), but I wanted to double check things and I wanted to install easy tune and G.O.M. but the cd/dvd window comes up and it says "loading" but it never loads. It just sits there trying to load forever. All other cd/dvd's work fine and this Gigabyte intel 5-series utility dvd will open so I can read the directory in any other computer I have. So in summation: I still have multiple problems going on that appear to originate in the BIOS, which has now been updated, and I am not getting helpful answers. I'm sure I'm not the only one who is having issues with this mobo and it sounds like you don't have answers nor will you exchange the mobo to see if that fixes it. This situation is typical when there are design problems for which the manufacturer does not have solutions. So instead you just humor your clients and send them in endless useless circles while never actually providing effective support.


Answer - 803197
Answer : Dear Christopher,

Thank you again for your kindly mail and further information. For product replacement issue, different local resellers or distributors may have their own replacement policy. Please contact your supplier for more details about the warranty for your product. For distributor contact information, please click HERE, sorry for the inconvenience.

Regards,
GIGABYTE TECHNOLOGY


Question - 803643
From : christopher [ christopher@gozomovement.com ]
Sent : 9/1/2009 18:39
Question : Thank you Gigabyte.........thanks for nothing.........I will now take my issues to the public domain, I assure you I will spend no small amount of time and energy to make sure that everyone on the net knows how you do business, for the next few years....I have a lot of time on my hands....


Answer - 803643
Answer : Dear Christopher,

Thank you again for your kindly mail. We are deeply sorry for the inconvenience you have with our product. If you still have any further question or suggestion about our products/service in the future, please inform us again.

Regards,
GIGABYTE TECHNOLOGY














a c 177 V Motherboard
September 2, 2009 3:52:04 PM

There is a sizeable amount of new info at:
http://www.tomshardware.com/forum/261336-30-ganging
(which is now a 'dead thread', so I'll have to repost for the next update...)
New BIOS, new info, pointer to thread where people are making major advances in accomodating this new platform, and - new boards are waiting in the wings...
The UD3R rev 1.6 is out, and more are coming!
September 2, 2009 4:20:23 PM

Thanks for the list of bios updates etc., one question I have not been able to find the answer to is are the bios updates cumulative for the GB boards? I updated my ud3r v. 1 with the f6 bios update but the f4 appears to be relevant as well, don't know what to do!
a c 177 V Motherboard
September 2, 2009 4:36:07 PM

Indeed, they are cumulative... The very latest ones simply enable the increase of the PCIe frequency, once the MOBO has been modded; the previous ones make (from my undersanding of the matter) major contributions to memory stability...
!