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HP dv6810us notebook running XP sp3 lost track of the dvd/ dvr optical drive

Last response: in Storage
August 19, 2010 6:19:01 AM

my HP dv6810us notebook running XP sp3 lost track of the dvd /dvr optical drive (E:)  yesterday and doesn't show up in drive manager utility either. What can I do to recover it?
August 23, 2010 6:16:02 AM

OK, Thanks for the suggestions. I have applied them but I'm still without access to the optical drive. Any other ideas? :-)
a b α HP
a b G Storage
August 23, 2010 5:16:19 PM

I'm not sure which 'manager utility' you're referring to, so...

Does it show up in the device manager, under DVD/CD ROM drives? Or are there yellow ! in there?
start-->control panel-->system-->hardware tab-->device manager

Does it show in disk management?
start-->right click on my computer-->manage-->disk management
January 26, 2011 7:59:27 PM

I worked on a computer for two days doing everything I could find on the web and everythihng I could think of to recover the lost optical (CD/DVD-rewritable) drive on a Windows XP computer.
I tried the recommended REGEDIT changes deleting the Upper and Lower Filters and Microsoft Mr. Fixit but they didn't fix the problem. I put in a new optical drive with the same problem. I checked all hardware. Defragged. Did a complete CheckDisk. Nothing would fix the problem.
Every time I would install ANY optical drive, I got the nasty yellow ! on it with an Windows error Code 39 message saying the driver wouldn't load.
I finally fixed it!
It was a Virus.
The Virus had infected 6 files and was keeping Windows XP from properly loading the optical drive drivers.
AVG didn't keep the Virus off the PC or fix the problem when I did a complete scan. This was a big surprise to me.
Avast removed the Virus when I did a "Boot Scan". Avast detected and deleted 6 infected files that AVG didn't find.
After the Avast "Boot Scan", the optical drive still had the yellow ! on it and the Windows error Code 39 but after I Uninstalled the optical drive and scanned for hardware changes, it installed the driver with no problem!
Avast is a free antivirus program that can be downloaded from Just search for Avast, download it, register for the Free version, Open the User Interface, click on the Scan Computer link, click on the "Boot-time scan" link, click on the "Schedule Now" link. Restart your computer and wait for it to scan every file. It should find several infected files.
Good Luck!