DVD player/ CD Burner missing

[ch4r1ie1949]

Hello,
My HP Pavilion dv6810us Laptop has suddenly lost communication with its DVD/ CD Player/Burner. Drive "E" no longer appears with other hard disc drives. I don't know what I did to get so lost but Ineed help recovering from this disaster.

 

[hell_storm2004]

Check your BIOS if your CD/DVD drive is detected there or not.

 

[aford10]

First, delete the upper and lower filters.
http://support.microsoft.com/kb/982116

If that doesn't fix it, run this Fixit scan.
http://support.microsoft.com/gp/cd_dvd_drive_problems