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PC boots to credential input page, s not responsive to the mouse or keyboard, th

  • Mice
  • Boot
  • Keyboards
  • Windows XP
Last response: in Windows XP
July 18, 2011 9:35:11 AM

I have a pc that will boot as normal, though very slowly, until the point where credentials need to be entered. It will not respond to the mouse or keyboard and very quickly switches to a moving windows screen saver where it stays and will not respond to any user interaction via hardware. The mouse and keyboard both work, the PC will boot to safe mode/set-up and responds to keyboard then. I have swapped the screen over to be sure that this is not the issue. Any advice would be welcome, thanks

More about : boots credential input page responsive mouse keyboard

July 18, 2011 12:03:40 PM

Well, most likely thing is that there's a virus or malware that messed up the drivers/services which causes the keyboard/mouse malfunction in normal boot sequence.

try loading in safe mode with networking, download malware bytes and scan your system while in safe mode

Free anti-virus: avast, AVG
Free anti-spyware/anti-malware: malwarebytes, spybot search & destroy

you also should run CCleaner, it will fix any registry errors, which might resolve the problem:
Free registry clean-up software:

Is your keyboard + mouse USB or PS/2?

If none of the software above fixes the problem you might want to try updating the drivers for the devices.