Requested url not found

[APlowden]

hello:

i am in need of help on message recieved "the requested url 8191/3252/25185-9 html was not found on this server. i get this message when i try to open youtube and facebook. if there is a fix please let me know.

thanks
lu

 

[hang-the-9]

You have a virus or spyware on your PC that is trying to redirect the request. Run Malwarebytes in SafeMode with Networking, see if that will clear it. You may also want to check your hosts file in C:\Windows\drivers\etc\. You want to make sure it does not have extra info. It should look like the sample here http://accs-net.com/hosts/how_to_use_hosts.html

 

[APlowden]

thank you for answering me so quickly. i really appreciate that. i am illerate when it comes to computers. can you tell me word for word on how to do this. spoke with aol and they told me to clear cache but that didnt work. i did a deframent on saturday and that's when the problem started would that have anything to do with it. i did a recovery about 3 weeks ago and everything was fine until i ran the deframent on sat

 

[hang-the-9]

A defrag would not cause any network issues. Reboot the PC, hit F8 after the BIOS loads, select SafeMode with Networking from the startup menu. Go to www.malwarebytes.org, download and install the program. Run a full scan on the computer with it.

 

[APlowden]

i did everything that you said. i did find 12 things that was wrong and cleared that up. but i am still getting the message as before on youtube and facebook. my restore system will not open and microsoft wont work.

 

[hang-the-9]

Can you get to any web sites? What do you mean "microsoft won't work"? Microsoft is the company not an application.

Check the hosts file, steps are in the link I posted earlier.

 

[APlowden]

the microsoft fix it center will not work. it said that my computer is not compatible with my current system's configuration. yes i can get to aol and ie. i use firefox because i like that better and its faster then the others. also getting the urls not found and it is just on the firefox. i can get it on aol & ie. the system restore does'nt do anything. it will not open at all.
thank you so much for trying to help me i really appreciate it.

 

[hang-the-9]

OK, now we are getting some details here. So the only sites that don't work are YouTube and Facebook and ONLY in Firefox, correct? This is a much different issue than what you posted originally. Try uninstalling Firefox, and re-installing it.

 

[APlowden]

i tried that already and that did not work. it still shows up as not found.

 

[APlowden]

thank you so much for your help but what i did was another recovery and that fixed everything including the system restore. it works very well at this point. the url not found is not there anymore. thanks again.


lu

 

[APlowden]

Best answer selected by Aplowden.

 

[Dark Lord of Tech]

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