Video card reinstalling driver issues

um can someone please help me i was having some problems with my video card and troubleshooting.. yay...told me to reinstall it. so after uninstalling it tried to reinstall it and it cant find the drive.. yay..furthermore it cant find the make or model of the card just shows up as controller avg compatible and a yellow question mark. can somoene please help me :(
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  1. do you have any documentation that came with your computer?

    like serial number, model number? might help in figuring out what video card you got.
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