Tom's Hardware > Forum > Graphic & Displays > Graphics Cards > Can't update ati driver.
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pale   03-30-2009 at 06:31:30 AM

I have an ATI HD 3850 running on windows 64bit ultimate.

I recently updated my drivers from here. After updating i launched l4d, when i tried to launch it i got a message telling me my display driver was out of date. The message said that my current version was 8.5 and the new one was 9.3, but when i go to the download page here. I download the software and try to install, it says my display driver is already up to date and version 8.5. Yet i still get the message that my display driver is out of date upon launching left 4 dead.

Does anyone know why i can not update to version 9.3?

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spathotan   03-30-2009 at 06:34:25 AM
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You need to uninstall the old drivers first

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 Reply to spathotan
pale   03-30-2009 at 07:16:38 AM
- 0 +

spathotan wrote :

You need to uninstall the old drivers first



Already tried. Nothing...

But thanks for the reply.

Reply to pale
rangers   03-30-2009 at 08:45:04 AM
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use driver cleaner to get rid of any bits that is left

Reply to rangers
aylafan   03-30-2009 at 08:23:25 PM
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1. download driver cleaner and install it. http://www.overclock.net/downloads [...] r-pro.html
2. uninstall ATI drivers from control panel and I mean everything related to the ATI driver (CCC, Hydravision, WDM, Uninstall, etc.)
3. go to run, type msconfig and click enter, go to boot tab, check mark "safe boot", please ok, and close. restart the computer.
4. now you are in safe mode. now open driver cleaner. select "multiple cleaning filters" and check mark in each box that relates to your card. (usually ATI, ATI CCC, ATI HydraVision, ATI Uninstall Utility, and ATI WDM) and click start for it to run. it should take about 5-10 minutes.
5. go to run, type msconfig and click enter, go to boot tab, uncheck mark "safe boot", please ok, and close. restart the computer.
6. now you should be able to boot into windows and install the new ATI drivers.
7. after installing new drivers. restart computer.

P.S. if uninstalling from the control panel doesn't work. you need to open the 8.5 driver and uninstall from that.

Message quoted 1 times
Message edited by aylafan on 03-30-2009 at 08:36:05 PM
Reply to aylafan
pale   03-30-2009 at 09:54:18 PM
- 0 +

aylafan wrote :

1. download driver cleaner and install it. http://www.overclock.net/downloads [...] r-pro.html
2. uninstall ATI drivers from control panel and I mean everything related to the ATI driver (CCC, Hydravision, WDM, Uninstall, etc.)
3. go to run, type msconfig and click enter, go to boot tab, check mark "safe boot", please ok, and close. restart the computer.
4. now you are in safe mode. now open driver cleaner. select "multiple cleaning filters" and check mark in each box that relates to your card. (usually ATI, ATI CCC, ATI HydraVision, ATI Uninstall Utility, and ATI WDM) and click start for it to run. it should take about 5-10 minutes.
5. go to run, type msconfig and click enter, go to boot tab, uncheck mark "safe boot", please ok, and close. restart the computer.
6. now you should be able to boot into windows and install the new ATI drivers.
7. after installing new drivers. restart computer.

P.S. if uninstalling from the control panel doesn't work. you need to open the 8.5 driver and uninstall from that.



Did it.

But it still wants to install 8.5


But thanks for the help.


Message edited by pale on 04-01-2009 at 05:32:54 AM
Reply to pale
spathotan   03-30-2009 at 11:32:51 PM
- 0 +

That makes no sense. If youre downloading and running the package for 9.3, then its 9.3.

 

Not calling you a liar, but what youre saying makes no sense.

Message quoted 1 times
Message edited by spathotan on 03-30-2009 at 11:33:27 PM
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Intel Xeon X3370 @3.6ghz Under Enzotech Extreme-X,EVGA GTX 285 SC, 4GB Mushkin Ascent eVCI @ 1066mhz, Gigabyte P45 UD3P
 Reply to spathotan
strangestranger   03-31-2009 at 12:30:36 AM
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I think you are looking at the driver packaging version myself.

i also think you need to ignore what steam is telling you and just play the game.

------------------------------ I'm a git, deal with it.

Antec 1200,PC Power & Cooling 750,Gigabyte DS4-x48,Intel Q9550@3.4 W/Xigmatek S1283,8GB OCZ DDR2 800,ATI 4870X2,X-FI>CA 640C amp>Tannoy R300/Senn 595's
 Reply to strangestranger
aylafan   03-31-2009 at 12:31:01 AM
- 0 +

spathotan wrote :

That makes no sense. If youre downloading and running the package for 9.3, then its 9.3.

Not calling you a liar, but what youre saying makes no sense.



+1 spathotan

It makes no sense that it "only" wants to install 8.5 drivers. If you followed my directions step by step. You would not have any of the ATI registries, ATI folders, or any old ATI driver files left on your computer. Then you would have a clean install of the 9.3 drivers on your system without any errors or conflicts. "It would be like your old ATI drivers were never installed on your computer in the first place...."

I have uninstalled my old 8.7 drivers from my ATI HD 3850 2 weeks ago and installed the 9.3 drivers just fine. Also, I have given these directions to several people in this forum and it solved all their problems (from unstable CCC, to drivers not updating, still having old drivers, etc.)


Message edited by aylafan on 03-31-2009 at 12:51:44 AM
Reply to aylafan
JDocs   03-31-2009 at 08:37:18 AM
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I've gotten a similar issue when I try to do a custom install however the express install worked for me.

------------------------------ Intel Q6600 @ 3.4 ghz, water cooled || Asus Maximus with Rampage BIOS || 4x2gb 800mhz CL5 || 2 x 512Mb 4870 Crossfire || 2x 500gb/32mb HDD in RAID0(500gb), RAID1(250gb ea)
 Reply to JDocs
pale   04-01-2009 at 05:31:28 AM
- 0 +

When i go to the device manager, right click on the video card, select properties, and view the driver tab, it says version 8.591.0.0 and a release date of 2/25/2009

Can anyone explain this to me?

Is this the driver packaging version, if so why does the release date from the device manager say 2/25/09 and the one on the ATI website say 3/18/09?



What i have done:

1. Download the driver cleaner from the link provided.
2. Booted in safe mode and ran the cleaner for everything that had ATI in its name.
3. The application hung, because after an hour it was still not finished.
4. I purchased DriverCleaner.Net (The .NET edition) (Repeated step 1 with .NET version, because of step 3)
5. Downloaded the latest updates for it.
6. Booted in safe, ran again, and ran outside of safe as well.
7. Went to driver download page and downloaded driver.
8. Installed driver.

Thanks for all the help.


Message edited by pale on 04-01-2009 at 05:43:19 AM
Reply to pale
rangers   04-01-2009 at 05:41:21 AM
- 0 +

thats the right one, no need to worry

Reply to rangers
gunz77   04-01-2009 at 05:53:15 AM
- 0 +

As long as you uninstall the old driver remove all ati related software, and reinstall the new driver you should be fine.

Reply to gunz77
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