How can a drive get disconnected

My Dell xp Dim. 2350 will not play cd, dvd. Profesional's from two different camps, one will say It's your driver, the other your decoder. Well I know that I'm not the sharpest knife on the table, but to me words mean things. I am now out some money with no customer support. What my comp. told me was is there maybe a disconnected driver. Any ideas? Gary
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More about drive disconnected
  1. What exactly happens when you put a disk in? Is the drive seen by Windows? At boot up, go into the BIOS and see if it's seen by the system.

    Did you reseat the drive connections?
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