My hp laptop does not recognize any hardware and of you want to install any soft

my hp laptop does not recognize any hardware especially my dvd rom i can't see it in my computer and you can't install any software the dvd rom will not be found, even m mtn usb modem can't install, what is he solution pls i'm stuck.
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  1. Please provide the model of the HP laptop and the Operating System that you are attempting to install.
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