I have had nothing but good experiences w/ xfx. I have a lifetime warranty for my 8800gt and have had to return it twice w/o any problems. They pick up the phone, try to correct the problem, reply to e-mails etc. One time I e-mailed them about 430pm describing my problem and by 5pm I already had an RMA number. The 2nd RMA was something I did to the card, not that the xfx card I received was defective; and I still got a new vid card. Go XFX!!