Sign in with
Sign up | Sign in
Your question

Computer reboots when playing games

Last response: in CPUs
Share
June 21, 2009 4:25:03 AM

Hi, I am a new member. I bought a computer from cyber power less than a year ago and than installed windows vista 64 ultima. I recently started playing games on it, and noticed that after a while the computer reboots. Here are the system specifications.

Apevia X-Telstar Aluminum Full Tower 420W Case w/ Temp Display and Fan Control
CS_FAN: Extra 3-Color Neon Light LED Case Fan
CPU: Intel(R) Core(TM)2 i7-920 2.66 GHz 8M L3 Cache LGA1366
CD: Sony 20X Double Layer Dual Format DVD+-R/+-RW + CD-R/RW Drive
CD2: 16X DVD ROM
FAN: Asetek Liquid CPU Cooling System (Extreme Cooling Performance + Extreme Silent at 20dBA)
FLOPPY: 1.44 MB FLOPPY DRIVE
HDD: Extreme Performance (RAID-0) with 2 Identical Hard Drives(1TB (500GBx2) SATA-II 3.0Gb/s 16MB Cache 7200RPM HDD
MOTHERBOARD: Asus P6T Deluxe Intel X58 Chipset SLI/CrossFireX Mainboard SAS Triple-Channel DDR3/1600 SATA RAID w/ eSATA,Dual GbLAN,USB2.0,IEEE1394a,&7.1Audio
MEMORY: 6GB (3x2GB) PC1333 DDR3 PC3 10666 Triple Channel Memory
NETWORK: ONBOARD 10/100 NETWORK CARD
OS: NONE - FORMAT HARD DRIVE ONLY
PRO_WIRING: Professional Wiring for All WIRINGs Inside The System Chasis with High Performance Thermal Compound on CPU
POWERSUPPLY: 680 Watts Power Supplies (Hush Power Supply SLI/CrossFire Ready)
SERVICE: STANDARD WARRANTY: 3-YEAR LIMITED WARRANTY PLUS LIFE-TIME TECHNICAL SUPPORT
SOUND: HIGH DEFINITION ON-BOARD 7.1 AUDIO
USB: Built-in USB 2.0 Ports
VIDEO: NVIDIA GeForce GTX280 1GB 16X PCI Express (EVGA Powered by NVIDIA

I also downloaded a program called "Core Temp 0.99.4 it shows the following (this is with just Firefox running)

Core #0 53C
Core #1 48C
Core #2 52C
Core #4 47C

I though that perhaps it's the power supply, but it seems sufficient enouph 680 Watts. I also upgraded all the video drivers. I have no idea what is causing this.

I checked event viewer and get this
Source: USER32 Event ID: 1074 Reason Code: 0x500ff

Any help would be appreciated.
a c 126 à CPUs
June 21, 2009 6:43:41 AM

I would check all the voltages in the BIOS and make sure they are set properly.

Also 680w PSU. Sounds a bit low for a Core i7 and a GTX280.
Related resources
a c 172 à CPUs
June 21, 2009 1:26:15 PM

jimmysmitty said:


Also 680w PSU. Sounds a bit low for a Core i7 and a GTX280.


No. A 650 watt Corsair would be plenty.

I googled "hush 680 watt". Quite a few hits. Absolutely no specs. That leads me to believe that it's an excessively mediocre power supply.

Symptoms indicate a problem with temperatures or power. Going from a 2D desktop or application to a 3D game doubles the power a GPU needs. That can be enough to cause power problems.
June 21, 2009 4:43:35 PM

jsc said:
No. A 650 watt Corsair would be plenty.

I googled "hush 680 watt". Quite a few hits. Absolutely no specs. That leads me to believe that it's an excessively mediocre power supply.

Symptoms indicate a problem with temperatures or power. Going from a 2D desktop or application to a 3D game doubles the power a GPU needs. That can be enough to cause power problems.


So you think it's the power supply? I am not over clocking and here is a screen shot of my temp while idle:


a c 105 à CPUs
June 21, 2009 5:02:32 PM

wow your CPU is getting too hot during gaming, no way should it be going over 70C

see if your heat sink and fan is properly connected, if it is look into purchasing an upgrade unit. You can get new ones fairly cheap ($20-40).
June 21, 2009 5:05:54 PM

I just did a BurnInTest V6.0, I did a Maximum CPU temp test and ran it for 11 min 20 sec, I received no errors, did 10 cycles and 10.303 Trillion Operations and my Core temp got to 90C but the Computer did not shut down? I guess I can check, the computer came like this from cyber power.
a c 105 à CPUs
June 21, 2009 5:08:41 PM

if its under warranty, get them to fix it
June 21, 2009 5:14:36 PM

Ok, just did a 3D graphics test using BurnIn Test v6.0 and about 2 minutes into the test the computer reboot itself. Yes, it's under warranty, but tell them to fix what?
a c 105 à CPUs
June 21, 2009 7:14:29 PM

Tell them; your CPU is overheating reaching temps past 78c causing your system to re-boot..

There is something obviously wrong with the heatsink and fan set up. My guess is the heatsink is not properly seated or the fan is not plugged in. Sadly this is not the first time I have read about poor work man-ship in a cyber power PC.
June 21, 2009 8:04:19 PM

Ok, but when I ran the BurnIn Test the Temp went to 90 and it did not command a shutdown yet when I did a 3-D test in BurnIn it did do a computer reset? Obviously something is wrong with the temp but can something also be wrong with the power supply. I want to make sure they fix everything in 1 shot.
a b à CPUs
June 21, 2009 8:54:03 PM


Hi

First of all i would re-seat the heatsink

I have read reviews on your

Sunbeam PSU-HUSH680-US-BL 680W

and unfortunately it seems to be a bit crap..


Go and get yourself a 800w + Corsair - and this should fix them all
June 21, 2009 9:51:53 PM

Hellboy said:
Hi

First of all i would re-seat the heatsink

I have read reviews on your

Sunbeam PSU-HUSH680-US-BL 680W

and unfortunately it seems to be a bit crap..


Go and get yourself a 800w + Corsair - and this should fix them all


What type of power supply would you recommend for my configuration?
June 21, 2009 10:05:06 PM

750 watt corsair, hx I believe
June 21, 2009 10:34:55 PM

veneratio said:
Ok, but when I ran the BurnIn Test the Temp went to 90 and it did not command a shutdown yet when I did a 3-D test in BurnIn it did do a computer reset? Obviously something is wrong with the temp but can something also be wrong with the power supply. I want to make sure they fix everything in 1 shot.


Something is definitely wrong with those temp, considering you aren't overclocking anything, but the shut down issue is more likely power related because like you said, it occur only when you stress the whole system.

Swapping the PSU for a better one and reseating heatsink are all good ideas, but will probably void your warranty. Have them look at those specific issues first. Basically, you want your computer to at least complete a burn-in test at stock speed (CPU & GPU) without crashing!

Also, I suggest you try a couple of pass of memtest before you bring back the computer, so you can rule out a bad memory problem. If there is a problem, have them replace the memory and test again.
June 21, 2009 10:49:30 PM

Agreed to the above. While the Corsair is a fine psu, and will solve any power problems you may have, youve paid plenty for that rig, and its up to the supplier to stand by their work.
Your cpu temps are too high, like was said. Make them fix it all, especially the power and cpu heat problems
June 21, 2009 11:13:46 PM

Im running a core i7 @ 3.52ghz and SLi gtx 280's on the 650W corsair, i he doesnt need an 800.
June 21, 2009 11:29:30 PM

I guess I will call cyber power tomorrow and see what they say. It's just a pain because I have to send out the whole computer for them to fix it and god knows how long that will take. I will run the BurnIn Test RAM and see what happens. It only crashes during the 3D Graphics test. The sad thing is, it crashes during warcraft 3. Thanks for the help thus far.
June 22, 2009 12:12:47 AM

The RAM test passed. So far the only test that crashed my computer was the 3D Graphics Test. With the "CPU Coverage" and "Maximum CPU Temp" test's the computer does not crash but I have to stop the test manually as the core temps get to 90 and I don't want to destroy the CPU.
June 22, 2009 12:57:40 AM

Core i7 is good up to 100C then it throttles so it wont go higher, thats core temp not CPU temp. I'm on the stock cooler and i go to 86C on prime95 at 1.352vcore at 3.5ghz. if you know enough take out the video card then try the test again with onboard if you have it.
June 22, 2009 12:58:44 AM

They shouldnt get to 90. Your cooling solution should handle maxxed out cpu usage
June 22, 2009 1:01:35 AM

Youre at 3.6. OP hasnt said theres ocing on his rig, so higher than 86, or 90 is not acceptable
June 22, 2009 1:49:34 AM

clean the dust out off the VGA and CPU FAN. make a chkdsk to the RAID array, disable autoreboot in case of system crash to see the error it gives... update drivers from vga. thats my advice. forget software tests. they are unrealistic sometimes.
June 22, 2009 5:15:17 AM

Yeah sure the temps are bad but they arent causing his problem.
June 22, 2009 6:18:03 AM

Do you have hibernation turned on?
June 22, 2009 12:39:25 PM

xanxaz said:
clean the dust out off the VGA and CPU FAN. make a chkdsk to the RAID array, disable autoreboot in case of system crash to see the error it gives... update drivers from vga. thats my advice. forget software tests. they are unrealistic sometimes.


I already updated the drivers for the VGA. I disabled auto reboot and the CPU FAN and VGA seem to be dust free. I just finished doing chkdsk and everything came out fine.

Trying to reach cyberpower customer support is almost impossible, and they would probably make me pay to send them the computer to their facilities for repair. Perhaps I should just put on arctic silver 5 and buy a corsair power supply 650 to 700 W instead of spending money on mailing the system?
June 22, 2009 1:14:31 PM

JAYDEEJOHN said:
Do you have hibernation turned on?


Yes, I believe in Vista it's always on unless you put a command into RUN?
June 22, 2009 2:22:29 PM

Try turning it off?
a b à CPUs
June 22, 2009 3:53:04 PM

shiftstealth said:
Im running a core i7 @ 3.52ghz and SLi gtx 280's on the 650W corsair, i he doesnt need an 800.



the more leg room the psu has the cooler the machine runs.


IE the powersupply doesnt have to work hard in giving the power to the machine there for it runs cooler


if yoy have a machine which requires 550 watts running on a 600w powersupply the psu will run hotter that a 800w.

I always over subscribe psus down to the fact that i may need an upgrade later on.
June 22, 2009 10:43:34 PM

I finally got in touch with Tech Support. The tech rep asked me to check the temperature in the BIOS and it was at 50C. The Tech wants to replace the Asetek Liquid CPU Cooling System (the fan, pump, and radiator). I also asked to replace the CPU since it has been running like that since I got the computer.

I opted to remove the CPU and Cooling system and FedEx it rather than mailing in the whole computer. Hopefully that will fix the overheating issue. On another note, I am considering getting the CORSAIR CMPSU-750TX 750W ATX12V / EPS12V SLI Ready CrossFire Ready 80 PLUS Certified Active PFC Compatible with Core i7.

Should I buy Arctic Silver 5 as a thermal compound when my new processor and cooling system arrives or the one they send me?
June 23, 2009 12:33:15 AM

Yes, as its always good to have some around, and remounting the cpu will require it. If you switch it out later, or dont mount it right the first time, then theres room for a second try
a b à CPUs
June 23, 2009 7:21:23 AM



Just make sure you dont mix artic silver thermal paste and tooth paste.


Ones not good for your health the other doesnt work very well with processors (appart from making them sparkle)
!