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Can't get an XP machine to recognize USB mouse or keyboard.

Last response: in Components
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June 24, 2009 11:20:17 PM

Wasn't sure where to put this topic but here goes.

I was given some neighbor's machine to try and fix. At first it would attempt to boot into XP and get a bluescreen, always, even with safe mode. So I boot up the OS disk and try a few things then come across the command 'fixboot' which did indeed fix the boot sector on the C drive and told me that it had been corrupted beforehand. Now that that's solved everything boots up fine, except for one little thing. XP won't recognize my wired mouse, my wireless mouse or my wired keyboard. At first I thought it was one of those nit-picky things Windows does where it has to be a certain USB port in order to work but I've tried my wired mouse in EVERY USB port on this thing and none of them give me a response of any kind. The mouse doesn't even look like it's getting power. Granted I haven't tried every port with the other two peripherals, but I think this speaks for itself. What makes absolutely no sense about any of this is that the keyboard works just fine when I'm working around in the BIOS and every peripheral works 100% on my normal machine without anything fancy.

I don't know all the specs but I do know this machine is running Windows XP SP2 (at least), it's a Dell XPS 210 model, runs a Core 2 Duo at 1.86 GHz and that's about it. Oh and there's no PS/2 ports so I can't try that.

Any ideas?
Anonymous
June 25, 2009 1:10:39 PM

Go into the Bios, and set up USB keyboard/mouse support.

i take it you can access the Bios with the USB Keyboard as you have run fixboot from command line with that keyboard.
June 25, 2009 8:00:45 PM

Anonymous said:
Go into the Bios, and set up USB keyboard/mouse support.

i take it you can access the Bios with the USB Keyboard as you have run fixboot from command line with that keyboard.


I can access the BIOS just fine, yes, but I don't remember seeing any options to disable/enable USB keyboards and/or mouse. I will look again though.

Edit - Yeah there are no such options. I would assume that since USB is the only way of using keyboard or mouse (there's no PS/2 ports) that the USB support is always on. This has to be a Windows thing. Just can't figure out what it is or how to fix it.
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Anonymous
June 26, 2009 12:06:42 PM

Damn dell Bios, yes must be windows thing, have you tried booting into safe mode to check if Kb MSe works in ther, could be drivers ?
Anonymous
July 24, 2009 9:43:47 AM

Guys, I do have the exact same problem (although my PC model is a bit older than XPS 210 model - Core 2 Duo) and I really don't want to format my PC even if I have a full back up of my content.

Please please please... is there a kind soul who knows how to fix this.
September 22, 2009 9:52:11 PM

I'm having the same problem on my friend's pc.

The USB keyboard works fine in the bios but does not work inside of windows. All we can do is press the power key to reboot. I'm not really sure how to fix this as we have no other way of reloading the drivers without a mouse and keyboard in windows.
Anonymous
October 4, 2009 11:06:46 PM

I'm having the same problem. It's with a Dell Optiplex. Can't hit cntrl-alt-delete to login to Windows XP, but keyboard and Mouse work find in bios. Have tried Dell configuration CD that tests the hardware, and no problems found. I tried installing a PCI card with USB 2 that someone suggested on another board as maybe tricking Windows into loading drivers, but it didn't work. Now I am trying to find an old PS/2/ PCI card to plugin, and see if I can get into windows that way and fix the drivers. Also tried unplugging power and hitting power button to discharge whatever residue. Someone suggested to me to unplug power for 10 minutes and then plug back in. Haven't tried that yet.

Any one solve this issue? I've been searching the net for an answer.
Anonymous
March 18, 2010 1:59:13 PM

Yeah I also couldn't get the ctrl-alt-delete command to work. And yes my keyboard worked in the Bios.

What I did at work was I used a wireless keyboard with a little receiver and connected that way and was able to use my keyboard.

Once I got into windows, I disconnected the wireless receiver (pulled out the USB) and connected my USB keyboard. It found the new hardware and worked.

I tried several keyboards and every usb slot but it wouldn't work. This was the only way.

Hope this helps.
Anonymous
June 16, 2010 8:18:33 AM


Yes i am very very late but in future this may help you and for others to solve to a problem
the only solution I have is that first install(change) another normal working hard disk at try your keyboard and mouse it will work. then reinstall(change) your previous Hard disk.this step will solve your problem. sorry for my language
August 28, 2010 10:50:46 PM

My problem is a little different. I cannot get into the Bios since my keyboard (USB) will not be recognized (PS2 will not work at all). Keyboard will work in Windows. Apparently Bios changed, cannot boot from CD.
August 28, 2010 11:08:30 PM

This topic has been closed by Mousemonkey
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