Maxtor IV 1 tb External Hard Drive

[valj1970]

Hello,
I have a Maxtor IV 1 tb External Hard Drive. I accidently broke the USB connector on the hard case. The hard drive survived & I had it installed into a new hard case. My compter recognizes the hard drive but I am no longer able to do automatic backups. Is there a way I can get it to do automatic backups again?

 

[John_VanKirk]

Hi there,

Sounds like you replaced the one touch HDD in a regular external case (?SATA drive with SATA to USB interface)?

Try uninstalling, then reinstalling the backUp software that came with the external drive. Also with the software there is a diagnostics program that might be useful if just reinstalling the backUp software to recognize this drive doesn't solve the problem.

 

[valj1970]

Thanks for replying. I'm out of state right now till the first of the year so I do not have access to the software that came with my hard drive. When I get home I'll try reinstalling the software & see if that works. I am able to drag & drop files onto the hard drive, so that will have to work for now. I just miss the automatic backups without having to worry about losing something important.

 

[valj1970]

Best answer selected by valj1970.