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Intel RAID1: "Missing Hard Drive"

Last response: in Storage
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October 27, 2010 7:14:39 PM

I'm using the Intel chipset to manage my RAID1.

One of my drives in the raid recently failed. I didn't have the money to replace the drive, so I just kept it degraded for a couple of weeks until I could buy a replacement.

The day before I purchased my replacement drive (Same brand & capacity), my entire volume went from "degraded" to "failed". Before this, I had a BSoD that was 0x7E. I overclock my system so I simply assumed it was my memory or processor, but perhaps the RAID was the reason for the crash?

I replaced the bad drive and upon booting up, the boot screen that shows the RAID configuration said my raid was status "FAILED", and my replacement drive showed up on Port 3 as a non-raid member (The old, broken drive was at Port 3 as well).

Upon going to the Intel Matrix Storage Console, I am unable to do anything to add that drive back into my raid. The second drive in my RAID according to the console is "Missing Hard Drive".

I'm on Windows 7 x64 Ultimate. How can I add that new drive back into my RAID1?

My system report is pasted below:
----------------------------------------------------------
System Information

Kit Installed: 8.9.0.1023
Kit Install History: 8.9.0.1023, Uninstall
Shell Version: 8.9.0.1023

OS Name: Microsoft Windows 7 Ultimate
OS Version: 6.1.7600 Build 7600
System Name: BOB
System Manufacturer: EVGA
System Model: 132-BL-E758
Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz
BIOS Version/Date: Phoenix Technologies, LTD 6.00 PG, 08/26/2009

Language: ENU



Intel(R) Matrix Storage Manager

Intel RAID Controller: Intel(R) ICH8R/ICH9R/ICH10R/DO/PCH SATA RAID Controller
Number of Serial ATA ports: 6

RAID Option ROM Version: 8.5.0.1030
Driver Version: 8.9.0.1023
RAID Plug-In Version: 8.9.0.1023
Language Resource Version of the RAID Plug-In: 8.9.0.1023
Create Volume Wizard Version: 8.9.0.1023
Language Resource Version of the Create Volume Wizard: 8.9.0.1023
Create Volume from Existing Hard Drive Wizard Version: 8.9.0.1023
Language Resource Version of the Create Volume from Existing Hard Drive Wizard: 8.9.0.1023
Modify Volume Wizard Version: 8.9.0.1023
Language Resource Version of the Modify Volume Wizard: 8.9.0.1023
Delete Volume Wizard Version: 8.9.0.1023
Language Resource Version of the Delete Volume Wizard: 8.9.0.1023
ISDI Library Version: 8.9.0.1023
Event Monitor User Notification Tool Version: 8.9.0.1023
Language Resource Version of the Event Monitor User Notification Tool: 8.9.0.1023
Event Monitor Version: 8.9.0.1023

Array_0000
Status: No active migrations
Hard Drive Data Cache Enabled: Yes
Size: 931.5 GB
Free Space: 0 GB
Number of Hard Drives: 2
Hard Drive Member 1: Hitachi HDP725050GLA360
Hard Drive Member 2: Missing hard drive
Number of Volumes: 1
Volume Member 1: Raid1

Raid1
Status: Failed
System Volume: No
Volume Write-Back Cache Enabled: No
RAID Level: RAID 1 (mirroring)
Size: 465.7 GB
Physical Sector Size: 512 Bytes
Logical Sector Size: 512 Bytes
Number of Hard Drives: 2
Hard Drive Member 1: Hitachi HDP725050GLA360
Hard Drive Member 2: Missing hard drive
Parent Array: Array_0000

Hard Drive 0
Usage: Non-RAID hard drive
Status: Normal
Device Port: 0
Device Port Location: Internal
Current Serial ATA Transfer Mode: Generation 2
Model: WDC WD1001FALS-00J7B1
Serial Number: WD-WMATV1707469
Firmware: 05.00K05
Native Command Queuing Support: Yes
System Hard Drive: Yes
Size: 931.5 GB
Physical Sector Size: 512 Bytes
Logical Sector Size: 512 Bytes

Hard Drive 1
Usage: Non-RAID hard drive
Status: Normal
Device Port: 1
Device Port Location: Internal
Current Serial ATA Transfer Mode: Generation 2
Model: WDC WD1001FALS-00J7B1
Serial Number: WD-WMATV1716900
Firmware: 05.00K05
Native Command Queuing Support: Yes
System Hard Drive: No
Size: 931.5 GB
Physical Sector Size: 512 Bytes
Logical Sector Size: 512 Bytes

Hard Drive 2
Usage: Array member
Status: Normal
Device Port: 2
Device Port Location: Internal
Current Serial ATA Transfer Mode: Generation 2
Model: Hitachi HDP725050GLA360
Serial Number: GEA534RV0P2URA
Firmware: GM4OA5CA
Native Command Queuing Support: Yes
Hard Drive Data Cache Enabled: Yes
Size: 465.7 GB
Physical Sector Size: 512 Bytes
Logical Sector Size: 512 Bytes
Number of Volumes: 1
Volume Member 1: Raid1
Parent Array: Array_0000

Hard Drive 3
Usage: Non-RAID hard drive
Status: Normal
Device Port: 3
Device Port Location: Internal
Current Serial ATA Transfer Mode: Generation 2
Model: WDC WD5000AADS-00S9B0
Serial Number: WD-WCAV9A019165
Firmware: 01.00A01
Native Command Queuing Support: Yes
System Hard Drive: No
Size: 465.7 GB
Physical Sector Size: 512 Bytes
Logical Sector Size: 512 Bytes

Hard Drive 4
Status: Missing

Unused Port 0
Device Port: 4
Device Port Location: Internal

Unused Port 1
Device Port: 5
Device Port Location: Internal
a b G Storage
October 28, 2010 2:47:33 AM

I've had a similar problem with both XPsp3 and W7x64Ultimate on Intel ICH9R chipsets. HDDs failing or missing on boot. I have replaced one HDD under warranty, but now I'm not sure the HDD was really bad.

Take off the computer side panel. Power-on the system. Disconnect the SATA data cables from each of the RAID HDDs, then replace the cables. Press the reset button (or power-off/power-on) Watch the monitor to see if the HDD RAID status has changed - this usually restores the RAID volume in the BIOS. See if you can boot into W7.

If that did not restore both HDDs to the RAID volume in the BIOS, but you got one, and the other is labeled "missing" or "failed," and the volume is bootable, boot to W7 and try using Intel Matrix Storage Manager or Intel Rapid Storage Technology (the new version of Matrix Management Console) to reset the bad HDD to normal and rebuild the volume. If the program won't rebuild the volume: I've also disconnected/connected/disconnected/connected the SATA data cable on the bad HDD while the system is in Windows, which has revived the HDD and allowed my Intel Rapid Storage Technology program to successfully rebuild the volume.
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