when i formatted my hard disk , some of my folder have been encrypted so i cannot open them. When i try to add user to open them, there were no users to add. so i try another solution by creating data recovery agent. I cannot create one because the computer wants a (cer.) file or something like that. i create a certificate using MMC, it also doesn't works. Then i open the Reg Editor and create a DWORD and add the value to 1. Nothing happen also.So,,, what is going on????