I don't know if that's the problem or not. It is set up as XP, has a Windows 7 update (system info still says XP), so I don't really know. I was just hoping for help, not someone instantly being critical! The problem is the runtime error. I have no idea if the windows 7 update is involved or not. If I knew, I wouldn't be asking for help.
Thanks, but I've tried that MANY times. Even Kodak had me at that site. We also did the clean up site Kodak has. Nothing helped. He told me there was nothing more he could do to help me. I said I was taking the printer back, and he told me to return the computer instead. But, the computer is my son's for school and it is technically the school's property. I can't take it back anywhere just need to install the printer.
Have you tried System Restore, to return all settings to an earlier date?
I've got the same problem with a Kodak printer on a computer running XP and I'll try this as a last resort: I don't want to, as I'll lose some recently installed programs.