Help with Phenom 955

[kyleplum2009]

I have a processor that should be at 3.2GHz that only works at 800 MHz. I have an ECS Motherboard the 790GXM and I have called both AMD and ECS and they have confirmed that my whole system is compatible. They told me to turn off AMD's cool and quiet, I did but it has not improved my performance. After trying a few other things with me they both suggested I update my BIOS. This is difficult for me to do and I do not see why I would need to do it because my BIOS says it is compatible with my processor. I have tried going into AMD Overdrive and when I enter the proper settings my computer soon after freezes. When I tried to adjust my computer to the proper settings in the BIOS the computer would not boot and I had to reset the cmos.

What can I do to solve this problem without updating my BIOS? IF I need to Update my BIOS could you give me a link or really good instructions.

this is my results from CPU-ID


AMD Phenom II X4 955
Windows Vista Ultimate Edition SP1 (Build 6001)
CPU Arch : 1 CPU - 4 Cores - 4 Threads
CPU PSN : AMD Phenom II X4 955 Processor
CPU EXT : MMX(+) 3DNow!(+) SSE SSE2 SSE3 SSE4A x86-64
CPUID : F.4.2 / Extended : 10.4
CPU Cache : L1 : 4 x 64 / 4 x 64 KB - L2 : 4 x 512 KB
CPU Cache : L3 : 6144 KB
Core : Deneb (45 nm) / Stepping : RB-C2
Freq : 800.06 MHz (200.02 * 4)
MB Brand : ECS
MB Model : A790GXM-AD3
NB : AMD 790GX rev 00
SB : ATI SB750 rev 00
RAM : 4096 MB DDR3 Dual Channel
RAM Speed : 666.7 MHz (3:10) @ 9-9-9-24
Slot 1 : 2048MB (10700)
Slot 1 Manufacturer : PDP Systems
Slot 2 : 2048MB (10700)
Slot 2 Manufacturer : PDP Systems

 

[mindless728]

download prime95
http://files.extremeoverclocking.com/file.php?f=103

and cpu-z
http://www.cpuid.com/cpuz.php

run prime95 on small fft's for processor test and have cpuz running and tell us what the speed of your processor is

AMD's cool and quiet lowers the cpu multiplier (in phenom II's down to 4x) to reduce power and heat

 

[kyleplum2009]

I told you I have already turned off clear cool and quiet it has done nothing and I have already installed cpuz

 

[cjl]

Make sure you have the latest BIOS.

 

[kyleplum2009]

I do not think the motherboard needs to be replaced it is probably just a BIOS problem.

 

[JDV28]

Why dont u just send it back and not worry about whatever is causing this?

 

[kyleplum2009]

THanks for not letting anyone else help zip...