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4870 dead - I think I may be screwed

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  • Graphics Cards
  • Graphics
Last response: in Graphics & Displays
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May 16, 2009 3:14:55 AM

So here's the situation. I went to boot up my computer yesterday morning, and things were going just fine. Made it to Windows, opened up a web page, and was then greeted by a nice BSOD, followed by an instant reboot. Upon rebooting, I was given some error beeps and a blank screen. I shut it down and opened the case.

After some brief investigating, I found that one of my 4870's (master) was blazing hot, while the other was just the normal warm. I checked to make sure all the power cables were properly seated, let the card cool down, removed the slave card, and went for another reboot. I was given the same beep code (which Foxconn says is a memory problem), and I noticed that the lights on the card started red, then moved to the green lights. Still no post, and the fan was not spinning. I tried other pcie slots with the same results. The other 4870 works just fine in every slot.

Normally I would go for a rma, but herein lies the problem. Sapphire does not directly deal with rmas, pointing towards the vendor. I purchased this card three weeks ago brand new from an eBay dealer, who has conveniently failed to respond to emails. It's only been two days, but I have not heard back from Sapphire either.

My questions are: Anyone know how to get around the Sapphire "not responsible for faulty crap" stance? Also, can anyone think of a miracle fix, or something that I may be overlooking? Thanks in advance, and here are some of my system specs:

Foxconn A79A-S 790FX
Phenom II 940
2 Sapphire HD4870 512
2x2 gigs GSkill PC6400
Tagan BZ700 psu
Vista 32
All stock clocks

More about : 4870 dead screwed

a c 107 U Graphics card
May 16, 2009 4:17:53 AM

Yeah, I think you're screwed. You can just try to keep on bugging sapphire till they RMA it, but they could just say they don't know how long that dude from eBay has had it so unless you get his original receipt or something they'll give you a hard time about it. Next time, stick with newegg. I only resort to ebay for cheap used parts (so it's not a big deal if they fail), and generally only from power sellers who will respond to protect their good feedback rating.
May 16, 2009 4:48:10 AM

I think Sapphire offers a two year warranty. What they are supposed to do is check the serial number on the vga card and see when they put them out for distributors to sell. If it has been less than two years then you should be fine.
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a c 185 U Graphics card
May 16, 2009 7:12:50 AM

Sapphire clearly states they are not involved:
http://www1.sapphiretech.com/us/support/warranty.php

(Products not sold from our official distributors or resellers. )

Your only hope is whatever return policy you had with your eBay seller which is likely none.

Caveat Emptor!

E-Bay is full of scammers too. Stay away, stay far, far away.
May 16, 2009 2:49:53 PM

Heard back from Sapphire - they basically just copied & pasted their statement from the above link. No word from eBay dude. Yeah, I'm screwed. Thanks for the replies.
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