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Suddently, my DvD drive dosent work

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December 6, 2010 8:19:37 PM

And I dont know what the hell is wrong with it. I've checked the BIOS and I can see my drive there. But it wont show up in Windows, and it wont auto-run a DvD/CD when insert one.

Can anyone help me with some troubleshooting?
a b G Storage
December 6, 2010 9:34:47 PM

Can you see in in device manager? You might check device manager to see if it is present there before you do anything else. If it is present there and has a yellow ? next to it you may just need to disable and re-enable it there. The next thing I suggest is, with the power off unplug the power and the other cable to the drive. Restart the comp. for a minute or two and then shut it down again. Reinstall the cables making sure both ends of the non power cable are secure. Restart the computer. If the drive is good and properly connected, windows should detect it as new hardware and install it.
December 7, 2010 3:01:14 AM

PF85 said:
And I dont know what the hell is wrong with it. I've checked the BIOS and I can see my drive there. But it wont show up in Windows, and it wont auto-run a DvD/CD when insert one.

Can anyone help me with some troubleshooting?



Do you have Itunes installed. It did this to me once. I had to go into regedit and delete upper and lower filter values and reassign values. Try gearbox.com as they have info to walk you thru process. Do not delete anything until you have all the instructions
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December 7, 2010 3:58:19 PM

Quote:
Do you have Itunes installed. It did this to me once. I had to go into regedit and delete upper and lower filter values and reassign values. Try gearbox.com as they have info to walk you thru process. Do not delete anything until you have all the instructions
Nope. Never used Itunes.

Quote:
Can you see in in device manager? You might check device manager to see if it is present there before you do anything else. If it is present there and has a yellow ? next to it you may just need to disable and re-enable it there. The next thing I suggest is, with the power off unplug the power and the other cable to the drive. Restart the comp. for a minute or two and then shut it down again. Reinstall the cables making sure both ends of the non power cable are secure. Restart the computer. If the drive is good and properly connected, windows should detect it as new hardware and install it.


Sorry for the late response. I dont have anything that indicate a DvD drive when I look at Device Manager. I've tried the unplug method, and that didnt help either.

I'm beginning to think that its because of the newest Gigabyte drivers I installed a few days ago, but I dont know how to reroll chipset drivers.
December 7, 2010 6:33:35 PM

Who makes your dvd drive? I still think you have to reset your upper and lower filter values to have it recognize the proper driver. Go to their support and download the newest driver
December 8, 2010 11:31:02 AM

Jackie > I got Windows 7 and its AOPEN who made it.

aford > Neither option resolved the issue. And the upper and lower filters couldnt be found in the registry.

I got a whole other problem now too. Whenever I turn on my computer and if I dont give it enough time when I'm in Windows, it will come with a BSOD saying: Memory_Management

I have no idea what the problem is.
a b G Storage
December 8, 2010 12:07:16 PM

Try running with 1 RAM chip in at a time. You may have some bad RAM.

Go into the device manager. Is the drive showing in there? Are there any conflicts (yellow !)?
December 8, 2010 1:09:22 PM

aford > Under which tab should it show? Theres no yellow signs atm.
a b G Storage
December 8, 2010 1:28:40 PM

It should be under DVD/CD ROM drives.
December 8, 2010 1:29:32 PM

I dont have that tab at all.
a b G Storage
December 8, 2010 1:31:33 PM

Try replacing the data cable and/or try the drive in another computer.
December 8, 2010 2:04:00 PM

Likw aford10 said try swapping it to another PC or if worse case purchase a new one if you can afford it. They are less than 20 dollars now. Also as aford10 said the BSOD sounds like bad memory. You can try running MEMTEST86 software to check it but is easier to swap them out one at a time and see what happens
a b G Storage
December 8, 2010 2:54:25 PM

Since you have been in and out of the case, you may have unseated a stick of ram. Try it as said one stick at a time making sure the end tabs lock into the stick notch when pressed down.
December 12, 2010 1:01:50 PM

So, no I'm completely clueless about whats going on with my system. I have done this:

Left 1 stick in the computer = Everything works fine and my DvD drive works again
Swapped sticks but still 1 stick in the computer = As above
Swapped slots + sticks = As above
Leaving 2 sticks in = Everything goes to hell. I cant find my DvD drive again and I get the random Memory_Management blue screens on startup.

What the hell?
December 12, 2010 1:12:39 PM

PF85 said:
So, no I'm completely clueless about whats going on with my system. I have done this:

Left 1 stick in the computer = Everything works fine and my DvD drive works again
Swapped sticks but still 1 stick in the computer = As above
Swapped slots + sticks = As above
Leaving 2 sticks in = Everything goes to hell. I cant find my DvD drive again and I get the random Memory_Management blue screens on startup.

What the hell?



I hate to tell you but at this point I would assume the MCC (memory controller chip) is bad and I think you need a new MO
BO as I dont think they are swappable. Did you ever try deleting the upper and lower values from the links provided?
December 12, 2010 1:23:09 PM

Jackietools said:
I hate to tell you but at this point I would assume the MCC (memory controller chip) is bad and I think you need a new MO
BO as I dont think they are swappable. Did you ever try deleting the upper and lower values from the links provided?


I cant find them in the registry. I'm thinking about formatting the computer to see if that helps. Getting rid of some of the chipset drivers and roll back to a older version
December 12, 2010 5:39:48 PM

I suggested that 4 days ago
December 22, 2010 4:16:51 PM

Sorry for that late response, but I simply havent had time to do the memtest before now. I ran it for 4-5 hours, and it said that it completed without any error. Which kinda leads me back to thinking, that its a driver problem
January 1, 2011 9:09:14 PM

So I found the error. The CPU socket had some pins which were broken, so I had to replace the motherboard. Everything works perfectly now
a b G Storage
January 1, 2011 9:53:20 PM

Sorry to hear that. Thanks for the update. :) 
January 1, 2011 11:25:29 PM

Well at least you found it and although not the memory chip control it was the MOBO. I guess I lucked out with that suggestion Happy New Year
!