My system in not responding when i insert a dvd why

[shreevani76]

Hello,
when i insert a cd/dvd my system is not reading it i mean it is not at all responding. even g drive is not getting opened . what may be the reason kindly guide me to solve the problem

 

[ksiemb]

Hello,
when i insert a cd/dvd my system is not reading it i mean it is not at all responding. even g drive is not getting opened . what may be the reason kindly guide me to solve the problem

System specs ?

And what is your "G" drive, you refer to.
How old is your problem drive ?