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HDD User PW reset

Last response: in Storage
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December 15, 2010 6:42:36 PM

Hello,

I am the Manager of a rent-to-own store in Klamath Falls, OR

We recently recieved back an Acer computer with a Western Digital WD2500BEVT hard drive.
The problem I am having is that because we were repossessing the computer, the customer put in a HDD User Password and refuses to give us that password.
I have tried everyhting I know how to reset the password but have had no luck.
Acer and Western Digital are no help. They say that they do not have a backdoor password and that I have to buy another HD.

I have also tried hooking it another computer as a slave but the computer doesn't recognize the drive.

Any help would be very appreciated.

Greg
Colortyme Rentals
Klamath Falls, OR

More about : hdd user reset

a c 84 G Storage
December 15, 2010 9:20:49 PM

What do you mean by HDD User Password?

can you access the BIOS? Can you see the HDD in the BIOS?

Are you talking about the Windows password?
a b G Storage
December 16, 2010 1:22:10 AM

Could be BitLocker Drive Encryption, TrueCrypt, PGP Whole Disk Encryption, and several other possibilities.

With the lack of any real useful description of the problem it's just a guessing game.

If nothing on the hard disk drive needs to be retained then wipe the drive.

If it's a BIOS password, that's easy to remedy.
!