I am trying to install a usb printer onto my daughters laptop. i have used the instalation disc, it appears to be fine but the printer is not shown in control panel. Every time i plug the usb in i get the 'found new hardware' 'installing drivers' 'your device is ready to use' bubbles - but it is still not there!!
The printer is a Cannon MP280 scanner/printer - the scanner works fine!
I have also tried an HP printer with exactly the same problem.
The usb's are okay as camera and external harddrives work fine.
I read that sometimes XP can have security issues with printers, we have updated to SP3.
Using Add New Hardware in control panel says to 'chose port' but none are shown.
We have also deleted the drivers, restart and re-insall (several times).
It seems to me that a check box deep inside windows needs changing - some setting somewhere is wrong.
An IT friend says that we have a virus, but a scan with kaspersky shows clean
Thank you for any help you can give.
sorry for taking so long getting back, i have been following another thread.
Adding a new printer doesn't work - i get the found new hardware and installed correctly bubbles but windows says it cannot find a plug and play printer. It then asks to select a port but none are listed