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USB printer driver

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October 3, 2011 8:40:17 PM

Hello,
I am trying to install a usb printer onto my daughters laptop. i have used the installation disc, it appears to be fine but the printer is not shown in control panel. Every time i plug the usb in i get the 'found new hardware' 'installing drivers' 'your device is ready to use' bubbles - but it is still not there!!
The printer is a Cannon MP280 scanner/printer - the scanner works fine!
I have also tried an HP printer with exactly the same problem.
The usb's are okay as camera and external harddrives work fine.
I read that sometimes XP can have security issues with printers, we have updated to SP3.
Using Add New Hardware in control panel says to 'chose port' but none are shown.
We have also deleted the drivers, restart and re-install (several times).
It seems to me that a check box deep inside windows needs changing - some setting somewhere is wrong.
An IT friend says that we have a virus, but a scan with kaspersky shows clean
Thank you for any help you can give.

More about : usb printer driver

a b \ Driver
October 4, 2011 2:50:41 PM

patrhi said:
Hello,
I am trying to install a usb printer onto my daughters laptop. i have used the installation disc, it appears to be fine but the printer is not shown in control panel. Every time i plug the usb in i get the 'found new hardware' 'installing drivers' 'your device is ready to use' bubbles - but it is still not there!!
The printer is a Cannon MP280 scanner/printer - the scanner works fine!
I have also tried an HP printer with exactly the same problem.
The usb's are okay as camera and external harddrives work fine.
I read that sometimes XP can have security issues with printers, we have updated to SP3.
Using Add New Hardware in control panel says to 'chose port' but none are shown.
We have also deleted the drivers, restart and re-install (several times).
It seems to me that a check box deep inside windows needs changing - some setting somewhere is wrong.
An IT friend says that we have a virus, but a scan with kaspersky shows clean
Thank you for any help you can give.


Go into device manager and see if any error code is reported ?
And, are you certain of the sequence of events when doing the install ? That is, hardware connected before or after loading the software.
October 5, 2011 8:49:10 PM

sorry for the slow reply - my daughter is at uni, so i have to text her what to do, wait for her to do it, wait for her to reply.....
anyway, the printer does not show on device manager, so no error codes. The scanner part of it does show and is ok.
I have followed the intructions on the installation disc exactly - run the install prog, connect the printer when asked. The install prog completes as if it is ok, but no printer is there.
I have also tried add/remove hardware, it doesn't find a plug and play printer, and when it asks to manually select port there are none available to choose.
i have also downloaded the driver from cannon, connected the printer and then installed the driver but still no luck.
thanks,
Pat

p.s. apologies to all who read my duplicate post - i had an error shown when i posted and assumed it didn't post, so i did it again...more patience needed i think!
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a b \ Driver
October 6, 2011 1:22:26 AM

patrhi said:
sorry for the slow reply - my daughter is at uni, so i have to text her what to do, wait for her to do it, wait for her to reply.....
anyway, the printer does not show on device manager, so no error codes. The scanner part of it does show and is ok.
I have followed the intructions on the installation disc exactly - run the install prog, connect the printer when asked. The install prog completes as if it is ok, but no printer is there.
I have also tried add/remove hardware, it doesn't find a plug and play printer, and when it asks to manually select port there are none available to choose.
i have also downloaded the driver from cannon, connected the printer and then installed the driver but still no luck.
thanks,
Pat

p.s. apologies to all who read my duplicate post - i had an error shown when i posted and assumed it didn't post, so i did it again...more patience needed i think!



Hi Pat - This is Ken, from across the Pond !
Is this, an all in one device scanner/printer combined ?
From your last post, sounds like you have separate devices.
It sounds to me, there is a USB conflict of some sort.
I would delete the driver in device manager for the problem child,
unconnect any other USB devices, then reboot & see.
October 7, 2011 6:02:07 AM

Hi Ken, it is a combined scanner/printer - the drivers seem to install ok and the scanner is shown in device manager but not the printer.
The only other usb devive plugged in during instalation is a wireless mouse dongle. We have tried installing without this in but still no luck.
thanks for your help,
Pat
a b \ Driver
October 7, 2011 11:23:08 AM

Hello again ! I know you said USB is ok because other devices work, but this may be worth a try.
Make sure everything is plugged in and powered on.
In device manager, click the + sign to expand the Universal Serial Bus controller.

On each of the ROOT Hubs, Right Click, and select "Scan for Hardware Changes".

PS: what is the Laptop mfg & model ? And, silly question, but you found this problem by not being able to print, I assume !
October 7, 2011 3:53:45 PM

Hi ksiemb, we found the problem when trying to print from word after installation, only image writer was shown, then found it wasn't listed in control panel\printers either.
The laptop is Asus X50RL, about 4 years old.
I will get her to try the scan but it will be a few days - she is home from uni for the weekend but the computer isn't!
thanks for your help
Pat
October 11, 2011 5:28:50 PM

Hi ksiemb - we tried the scan for hardware changes in device manager, still know luck, we just get the 'found new hardware' 'installing drivers' 'your device is ready to use' bubbles but still no printer installed.
Pat
a b \ Driver
October 11, 2011 6:57:32 PM

patrhi said:
Hi ksiemb - we tried the scan for hardware changes in device manager, still know luck, we just get the 'found new hardware' 'installing drivers' 'your device is ready to use' bubbles but still no printer installed.
Pat



Drat ! - Well, let's see if the printer is hidden -
Go into device manager
select view
show hidden devices
click the plus sign next to printers
is there exclamation point ?
if so, select properties, see what it says (may be a hint)
then try disable
see if printer works

if not, uninstall, see if printer works :cry: 
October 15, 2011 9:37:38 AM

well, im starting to cry...
there is no exclamation point in device manager - under printers i have the cannon shown and an Unknown Device.
Both are showing as 'this device is working properly'.
I have disabled the unknown one, disabled both, re-enabled the cannon, re-enabled the unknown (i.e. all four combinations), the printer is still not shown in the printers folder...arrghh

In the mean time i have done a registery clean. We did have a lexmark all in one printer installed a year ago but the computer took 20mins to boot up so we uninstalled it. The registery clean did remove some old lexmark stuff but didn't help my cannon problem

thanks for your help so far - i should have tried this before, i'm going to ask Cannon
Pat
a b \ Driver
October 15, 2011 11:37:59 AM

patrhi said:
well, im starting to cry...
there is no exclamation point in device manager - under printers i have the cannon shown and an Unknown Device.
Both are showing as 'this device is working properly'.
I have disabled the unknown one, disabled both, re-enabled the cannon, re-enabled the unknown (i.e. all four combinations), the printer is still not shown in the printers folder...arrghh

In the mean time i have done a registery clean. We did have a lexmark all in one printer installed a year ago but the computer took 20mins to boot up so we uninstalled it. The registery clean did remove some old lexmark stuff but didn't help my cannon problem

thanks for your help so far - i should have tried this before, i'm going to ask Cannon
Pat


Delete all references to Unknown Devices. These occured for unsuccessful installs. Canon must have an updated driver because printers should not be shown in hidden devices. Check their Site. If so, Also Delete the Canon printer & reinstall one more time !

Strange, if printer is shown in hidden devices: http://support.microsoft.com/kb/315539

You did not say, but these showed in hidden devices ?
a b \ Driver
October 15, 2011 1:01:38 PM

Pat: First off, I apologize for any unintended misleading info !

Printers are supposed to appear in hidden view of Device Manager.
I never noticed that little Gem before, as I haven't had problems with my printers. I tried to edit my previous post, but could not, go figure !

But I would definitely do what you are doing; Contact Canon site, as they may well have an updated driver from since the date the CD was created.

But, I would also uninstall those other devices, and the printer, before attempting another install. Ken :cry: 

October 23, 2011 6:56:48 AM

Thanks Ken, Cannon have got back to us, they suggested most of what we have tried - but one thing they said was not to use a long usb cable. I didn't help us but maybe that could help someone else who reads this in the future. Apparantly long cables can cause a problem!
Anyway, Cannon are going to remote access the computer and try themselves, again this may take a few days to sort out. I will let you know what happens.
Pat
a b \ Driver
October 23, 2011 7:59:40 AM

patrhi said:
Thanks Ken, Cannon have got back to us, they suggested most of what we have tried - but one thing they said was not to use a long usb cable. I didn't help us but maybe that could help someone else who reads this in the future. Apparantly long cables can cause a problem!
Anyway, Cannon are going to remote access the computer and try themselves, again this may take a few days to sort out. I will let you know what happens.
Pat



Thanks Pat - I am interested in the resolution. USB connections do get to be pretty finicky, especially if excessive connection/disconnection of the Cable (static electricity in the persons body, for example). Never heard of the "lengthy cable" bit before, but I suppose it might happen. Don't know too many people that have their printer that far away from the Computer !
a b \ Driver
October 23, 2011 9:41:45 AM



My turn.

I saw the cry word used and so more must be wrong than just a bum driver.

patrhi, if you are using XP Pro, you may have a policy blocking the printer from installing or, from being seen or used, even if it did install correctly.

Click Start, Run, and enter gpedit.msc in the textbox and click Ok.

Might as well maximize it so you can see easily.

I have included two pictures to show where to go and what to do.
To make changes, double-click the item in the right pane of the window.

I think a picture can tell a thousand words, so I'll let the pictures speak for themselves below:
(If the picture is not sharp, click on it so it will open in a new window without Tom's compression.)






October 24, 2011 7:05:44 PM

thanks tigsounds, i will get my daughter to try it, she is at uniand may take a couple of days to do it
a b \ Driver
October 24, 2011 7:12:06 PM



You might want to bookmark this thread in your browser so it doesn't get buried in old post.
October 28, 2011 4:21:21 PM

Hi Ken and tigsounds, first of all, Cannon had their remote access - they only did what we have don so far and then said its a windows problem!
tigsounds - your info above sounds promising, BUT, we don't have a printers folder. Under both user config and computer config we have
Administrative Templates \ Windows Components
there are no other folders under Admin Templates - we have looked all through the other folders also.
We are running XP Pro 2002
My daughter says i didn't explain that very well...under each of the admin templates folders i only have a windows component folder and there isnt a printers folder anywhere
thanks
Pat
a b \ Driver
October 28, 2011 5:37:01 PM

patrhi said:
Hi Ken and tigsounds, first of all, Cannon had their remote access - they only did what we have don so far and then said its a windows problem!
tigsounds - your info above sounds promising, BUT, we don't have a printers folder. Under both user config and computer config we have
Administrative Templates \ Windows Components
there are no other folders under Admin Templates - we have looked all through the other folders also.
We are running XP Pro 2002
My daughter says i didn't explain that very well...under each of the admin templates folders i only have a windows component folder and there isnt a printers folder anywhere
thanks
Pat


Hi Pat: Sorry to hear you still have this problem. To be blunt, I would return that damn Printer, and Opt for an epson, or HP, in that order !
No reason there should be such a problem installing a printer.
Ken
October 28, 2011 6:50:04 PM

Hi Ken - we have tried a friends HP - still the same problem....Arrghhhh
i do have on old epson, maybe i'll get a usb to parallel adaptor and give that a go!
a b \ Driver
October 28, 2011 7:02:44 PM

The group policy controls what can done in Windows. Is is the "Guardian" of sorts.

Your group policy is corrupt. There's ways of fixing it depending on how bad it is. Let's do the easy stuff first:


1.Login as an Administrator, which you probably do normally.
2.Delete the Windows\System32\Group Policy folder.
3.Now, Click Start, click Run, type CMD, and then press ENTER.
4.In Command Prompt type the following command, and then press ENTER: gpupdate /Force
Note: It will forcefully apply the default group policy to the Local computer.

See what good may have come....
Start>Run>gpedit.msc
Does it look like my pictures now? If yes, make settings as shown in pictures.

Still No? Restart computer and look at gpedit.msc again.
Still No? Then it needs more..

Start>Run>cmd>Ok.

Enter "secedit /configure /cfg %windir%\repair\secsetup.inf /db secsetup.sdb /verbose" (without quotes) in the DOS prompt field and press "Enter" to restore your policy settings to factory settings.

Let us know if the group policy is repaired. If it is, then the printer should install without changing anything in gpedit.




October 28, 2011 7:16:08 PM

thanks tigsounds, i've just had a couple of glasses of wine - i think i should do this in the morning! I will let you know.
Pat
a b \ Driver
October 28, 2011 7:37:15 PM

I'd be drinking a bit myself by now. I don't see this as a Cannon problem. I don't think you can install any hardware right about now. There is still one more repair for the group policy that I haven't shown. It is a bit complex, but very "do-able" (is that right?).

Cheers..



If your daughter has internet access, you can have her look here at Tom's and follow the thread and do as shown without so many 2nd-hand instructions.

October 29, 2011 11:48:52 AM

thanks tigsounds - the group policy now looks the same as your pics, it worked after the first stage (we didnt have to restart or type in the second command).
Unfortunately she is home and the printer is at Uni - we will try it sunday evening when i take her back.....
fingers crossed :) 
October 31, 2011 6:16:05 PM

Hi tigsounds....well - still no printer! the group policies are as above, we re-installed the printer but no luck.
My other daughters laptop is identical, that won't install the cannon usb printer but it does have a wireless printer installed and working fine - this machine had the group permissions installed and set as your pictures.
I have told my daughter to get onto Asus to see if they have any info - i'm sure when the laptop was new they could do an Asus update if my memory serves me well.
Pat
a b \ Driver
October 31, 2011 6:25:59 PM




OK, the group policy isn't stopping it. Time to look around some more.

See if the computer can recognize new hardware...

Start>Run>Services.msc>OK.

Look for "Shell Hardware Detection" and see if it is running (double-click to see properties).

"Startup type" should be set to "Automatic"

If it is not set to Automatic, change it now. If set ok but is not running, click "Start"





October 31, 2011 7:33:36 PM

thanks - i cant get hold of her tonight, she's probably out for haloween (student bar i expect) but i have emailed this to he,r and she has a link to the page as you suggested
pat
November 3, 2011 8:54:36 PM

well, she just got back to me! - shell hard ware detection was already running and set to automatic...
a b \ Driver
November 4, 2011 2:06:24 AM



2 things left.

#1: That's not the correct driver
#2: Malware

I'm stuck on #2 because you couldn't install an Hp printer either. I am still curious if this is only affecting printers or any new hardware that needs a driver.
November 4, 2011 7:41:44 AM

thanks tigsounds - the driver should be correct, we downloaded cannons latest driver and they did a remote access.
Malware - i don't know much about this, the scanner part of the printer/scanner works ok. I will see what i can detect and remove, but i'm guessing its going to be 'format c:' and start again.
i'll let you know how it goes
a b \ Driver
November 4, 2011 4:16:18 PM



On malware...

aford10 wrote up a good article on removing malware. It is something you'll probably need the computer in front of you to do as it involves many steps and a few downloads. It is one of the "stickies" at the top of this forum. (or
HERE)
November 5, 2011 2:05:27 PM

thanks for the link tigsounds - we have done those scans. Malwarebytes found one problem, combofix gave us a big page of gobbledegook, and ccleaner found stuff that our previous registery clean should have found (tune up utilities).
Now to wait till sunday evening back at uni...
November 12, 2011 7:45:36 AM

sorry its taken so long to get back to you - no luck after the malware scans!! I have left my daughter with instructions to contact Asus, as both asus laptops cant install the printer maybe they can help. It may be a while as she is concentrating on a project at the moment.
In the meantime i'm going to try an epson printer - not a combined printer/scanner. The HP printer i tried before was a combined printer/scanner, maybe thats the problem...
Thank you all for your help so far - i will update later whether i fix it or not.
Pat
November 14, 2011 4:54:44 PM

well, epson didn't install either - we get the same port errors that the cannon gave when trying to manually install it. Epson installation says 'the specified port is unknown' and when we go into printer properties there are no available ports to be able to add.
a b \ Driver
November 15, 2011 2:11:33 AM

I tried to download your BIOS setup instructions but Asus has many different computers starting with X50RL and the manuals they do allow to be downloaded don't show the BIOS settings.

My suspicions include a BIOS setting for giving an interrupt to the USB system. Since yours printers might be "bi-directional printing", (can talk back to the computer), it may need an interrupt to alert that the paper is out, jammed, printing progress, ink low/out, or any other error messages. The driver/application may not be able to start without an available interrupt for the USB System. (Bi-directional printing does not mean the print head on a dot-matrix printer will print in both directions)

If you can enter the BIOS at initial power-on, look through the BIOS settings screens an look for ones pertaining to USB and set them to Yes, or Auto as they may be found. Do not leave any USB settings on "Disabled." Save and exit, restarting the computer and see what happens (if you were able to find USB settings).

Try, try again.
[:tigsounds:3]


Edit: If you know a real Geek, (I use the word only as a generic term for anybody that really understands computers), Then download a specialty USB tool to analyze your USB ports HERE and have them test your USB connections and devices.



November 15, 2011 4:42:40 AM

thanks tigsounds - we'll give it a go. who would have thought that printing would be so dificult!
i do know some computer geeks, but i still ended up here for help ;) 
a b \ Driver
November 15, 2011 5:25:24 AM



This place is great except for the distance and no hands-on immediate help. Here, we get to stop and think about it and ponder other options and possibilities. It's kind of like being on another planet and telling someone how to grow their own food over the radio.

I'll anticipate failure and save the time for you to get back here and for me or anyone else to respond.

Some Services can disable printing or several other things you might not have needed yet. The following services must be running so should be set to Automatic.

Plug and Play
Print Spooler
Remote Procedure Call(RPC)
Remote Procedure Call(RPC) Locator
Shell Hardware Detection
Universal Plug and Play Device Host
Windows User Mode Driver Framework
Windows Management Instrumentation
Windows Management Instrumentation Driver Extensioins


To check on their status and change if needed, click Start>Run, and enter Services.msc then click OK.
Maximize the screen, you'll need it full size. The list is alphabetical. Double-click on the items I listed to see them. There is a drop-down box to change them from Disabled, manual, to Automatic or whatever. You can try to start a stopped Service by clicking the Start button there after it is enabled as Automatic or manual.

There is a bug in that system of yours and it just has to be found.

Event Viewer might have something to show by now. Take a look in the Application and System sections.
To see the Event Viewer: Start>Control Panel>Administrative Tools>Event Viewer.


November 21, 2011 6:48:59 PM

sorry about the delay reporting back - she has an asignment due in, taking up her time...
anyway, a few of the services listed above were set to off, but switching them on hasn't helped. I forgot to check the event viewer though!
She wants to do a 'windows repair' - would that undo all that weve changed so far?
also, i didn' t look at usb ports in BIOS - thats something i don't want to rush at...
i have reminded her to contact Asus to see if they know.
thanks again, Pat
a b \ Driver
November 21, 2011 8:16:46 PM



A Repair will not loose her files. It may fix the problem.

What repair will loose is all updates since the original install, including service packs, .NET Framework, and Direct-X 9c.

All device drivers remain. Some programs like ATI Catalyst Control Center will not function again until .NET Framework 2.0 or above is re-installed.

A "Repair Install" is a bit confusing to the Un-initiated. When the CD is booted, it leads one to think repairs are done through the repair console. Not so. Pressing "R" when it first shows up to repair is pre-mature. Repair is done by making choices that seem to be doing a new install, but "Setup" will discover the system already in place and make a last offer to repair it. This is the choice to make when it is desired to do a "Repair Install."

When "Setup" does a repair, it will appear to be reinstalling Windows completely. Don't panic, that's just what it looks like. Just read everything carefully so a true "New" install isn't chosen.

If she gets to the point that Setup wants to know if she wants to leave the current file system intact, or to format, THEN panic and press the F3 key or hold the power button down for 5 seconds to get out of there and re-start, and try again..

November 23, 2011 4:27:26 AM

thank you very much tigsounds, we'll give it a go
November 26, 2011 5:36:02 AM

just a short update - she is home for the weekend but left the XP disc at uni, so no repair this weekend! i wanted to let you know that we have not disapeared after all your help,it will be another week
a b \ Driver
November 26, 2011 6:48:57 AM



No worries, I'll be here at least another week. :) 
December 5, 2011 6:10:21 PM

no news - she wouldn't let me do a windows repair! With only 2 weeks till the end of term she didn't want to risk me breaking it. i will update when i have more to report
December 24, 2011 9:19:35 AM

well, its fixed - hooray. i had a school IT guy have a look - apparantly she had a corrupt segment on the hard drive. He repaired this and now the printer works. As i understand it, the corrupt segment had the data needed for the printer ports.

thank you all for all your help

p.s. we contacted Asus - they said it may be a compatability issue, do a full recovery:- not quite as helpful as Cannon!
December 3, 2012 4:34:42 AM

EDIT: Yey..Problem Solve, I do a Disk Defrag.. n' whalaa Fixed.. :D 


have a same Problem..on my HP Desktop PC with my Printer HP Laserjet 1022 :( , n I dont know how to fix it... :sweat: 
December 3, 2012 5:42:21 AM

to learn much. :D 
!