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Computer crashes when waking from sleep

Last response: in Windows 7
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September 22, 2011 10:17:08 PM

Hey all. I have a homebuilt system that I have had for a little over a year now. I am currently having an issue when waking my computer from sleep. When I wake the computer, I can see the machine turn on and start up (LED fans light up) but the monitor stays black. It stays like that and my only option is to do a hard reset.

After resetting the computer, it says its resuming windows and lets me login, but it runs very slow for a while. On my next restart, the computer "checks the disk for consistency", and then after that everything is normal again.

This doesn't happen every time I put it to sleep, but it has been happening a lot lately. I had this issue last year, but it just stopped, and i can't remember if I had done anything to fix it. I did not have this problem again until sometime last week. The only thing I did last week was I installed the new drivers for my video card and uninstalled/reinstalled MSI afterburner.

Does anyone have an idea as to whats causing the problem and how I can fix it? Thanks.
a b B Homebuilt system
a b $ Windows 7
September 23, 2011 12:37:17 AM

Check your power setting for HDD, to make sure it (the HDD) is set to never go to sleep.
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September 23, 2011 1:27:52 AM

nikorr said:
Check your power setting for HDD, to make sure it (the HDD) is set to never go to sleep.


I am currently on the default "Balanced" setting, and for where it says "Turn off Hard Disk after" I only have the option to extend the time. I saw a post on the internet where someone had it set to "Never" but I haven't figured out how to do it yet.

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Related resources
September 23, 2011 1:30:11 AM

Oh, looks like if I type "Never", it works
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a b B Homebuilt system
a b $ Windows 7
September 23, 2011 1:30:49 AM

Set it to High performance, balanced is good for laptops. And than change it to


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September 23, 2011 1:38:55 AM

Your link didn't work for me. Will I lose any power saving features from my CPU/GPU by doing High Perf, or is that controlled by the mobo and video driver? I have OC'ed my i5 760 and GTX 470's so I like to keep them running cooler when i can. Otherwise my computer turns into a space heater lol
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September 23, 2011 1:39:24 AM

huh, now the picture works
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a b B Homebuilt system
a b $ Windows 7
September 23, 2011 1:41:01 AM

I changed the pic in the mean time : ) I had to make one, because I did not find one usable on google fast enough.
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a b B Homebuilt system
a b $ Windows 7
September 23, 2011 2:03:19 AM

Go down to 0 with clicks, it will show NEVER after u get to 0.
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September 23, 2011 2:05:42 AM

ya i got it. for whatever reason it didn't work earlier today. Thanks for your help. Hopefully this takes care of it.
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a b B Homebuilt system
a b $ Windows 7
September 23, 2011 2:10:01 AM

Make sure that u select >APPLY< first, thanOK, not only OK. That would stay till Log off or Restart only.
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September 23, 2011 2:26:12 AM

nikorr said:
Make sure that u select >APPLY< first, thanOK, not only OK. That would stay till Log off or Restart only.


I i tried it, but no dice. I put it to sleep once, and it woke up fine. 5 minutes later I put it asleep again, but this time it didn't wake up. It's gotta be something with the HDD cuz the HDD LED is not staying on when it tries to wake up
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a b B Homebuilt system
a b $ Windows 7
September 23, 2011 2:27:59 AM

Do u have any devices plugged in other than mouse and keyboard?
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a b B Homebuilt system
a b $ Windows 7
September 23, 2011 2:29:53 AM

Had you installed any new software or made any changes before the problem started.
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September 23, 2011 2:34:13 AM

ya just the new video card drivers and uninstalling/reinstalling MSI afterburner. I'm wondering if my undervolted settings in MSI afterburner are affecting anything.
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September 23, 2011 2:38:36 AM

I almost can't imagine that the monitor staying black after sleep would have anything to do with the HDD. The disk scan on reboot is not that unusual after a hard reset. That said, nothing is impossible I 'spose. Surely this is more likely related to the GPU not waking? Surely.
If it isn't the HDD, from the same menu as the screen shot provided by nikorr above, try setting: PCI Express --> Link State Power Management --> Off
If that still doesn't work, just don't put the display to sleep at all - also from that menu: Display --> Turn off display after --> Never.
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a b B Homebuilt system
a b $ Windows 7
September 23, 2011 2:39:42 AM

Can u go to Look in the centre pane under "Summary or Administrive Events" for critical errors in the last hour, doubleclick for more info details. Post error.


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a b B Homebuilt system
a b $ Windows 7
September 23, 2011 2:41:39 AM

nitrium said:
I almost can't imagine that the monitor staying black after sleep would have anything to do with the HDD. The disk scan on reboot is not that unusual after a hard reset. That said, nothing is impossible I 'spose. Surely this is more likely related to the GPU not waking? Surely.
If it isn't the HDD, from the same menu as the screen shot provided by nikorr above, try setting: PCI Express --> Link State Power Management --> Off
If that still doesn't work, just don't put the display to sleep at all - also from that menu: Display --> Turn off display after --> Never.



If the HDD goes to sleep it wont wake up, till after restart.

It is just one of many issues it can be.
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Best solution

a b B Homebuilt system
a b $ Windows 7
September 23, 2011 2:45:17 AM

touchdowntexas13 said:
ya just the new video card drivers and uninstalling/reinstalling MSI afterburner. I'm wondering if my undervolted settings in MSI afterburner are affecting anything.



I would say we have a suspect chain...

Can u restore to previews time, when everything worked?

Sometimes even the newest drivers are source of problems.
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September 23, 2011 2:45:24 AM

Ya. It says the source is DriverFrameworks-UserMode. Is that what you wanted?

Log Name: System
Source: Microsoft-Windows-DriverFrameworks-UserMode
Date: 9/22/2011 2:05:12 PM
Event ID: 10110
Task Category: User-mode Driver problems.
Level: Critical
Keywords:
User: SYSTEM
Computer: Logan-PC
Description:
A problem has occurred with one or more user-mode drivers and the hosting process has been terminated. This may temporarily interrupt your ability to access the devices.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DriverFrameworks-UserMode" Guid="{2E35AAEB-857F-4BEB-A418-2E6C0E54D988}" />
<EventID>10110</EventID>
<Version>1</Version>
<Level>1</Level>
<Task>64</Task>
<Opcode>0</Opcode>
<Keywords>0x2000000000000000</Keywords>
<TimeCreated SystemTime="2011-09-22T19:05:12.869287800Z" />
<EventRecordID>135596</EventRecordID>
<Correlation />
<Execution ProcessID="1008" ThreadID="1284" />
<Channel>System</Channel>
<Computer>Logan-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<UMDFHostProblem lifetime="{0359FEC9-BE66-4B38-92BB-9ACF95FDE557}" xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://www.microsoft.com/DriverFrameworks/UserMode/Even...">
<Problem code="3" detectedBy="2">
</Problem>
<ExitCode>3</ExitCode>
<Operation code="259">
<Message>72448</Message>
<Status>4294967295</Status>
</Operation>
</UMDFHostProblem>
</UserData>
</Event>
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September 23, 2011 2:49:40 AM

Actually, that was under the summary page events. Here is the error under the administrative.


Log Name: System
Source: Ntfs
Date: 9/22/2011 9:40:21 PM
Event ID: 55
Task Category: (2)
Level: Error
Keywords: Classic
User: N/A
Computer: Logan-PC
Description:
The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolume2.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Ntfs" />
<EventID Qualifiers="49156">55</EventID>
<Level>2</Level>
<Task>2</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-09-23T02:40:21.953419400Z" />
<EventRecordID>136281</EventRecordID>
<Channel>System</Channel>
<Computer>Logan-PC</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>\Device\HarddiskVolume2</Data>
<Binary>06000C000200380002000000370004C000000000020100C000000000000000000000000000000000BB001700654F040000000F00</Binary>
</EventData>
</Event>
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September 23, 2011 3:05:53 AM

I´m starting to see a lots of posts describing the same problem or somthing similar with windows 7. I had a similar issue a month ago. I wonder, why? It seems that no one knows exactly what it is :(  I tried a lots of things and finally after checking my hdd 20 times for errors and replacing the power cable, the problem stopped. I repeat, this was very strange. The issue only happend when the pc was at sleep mode or in the web, not when I was playing or in heavy load.
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a b B Homebuilt system
a b $ Windows 7
September 23, 2011 3:19:54 AM

Can u run CHKDSK?

Open the "Computer" window
Right-click on the drive in question
Select the "Tools" tab
In the Error-checking area, click <Check Now>.
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September 23, 2011 3:38:20 AM

Ya i'll run it. i'm also switching back to "Balanced" on power settings cuz Intel Speedstep wasn't working with High Performance. It was holding at the max speeds and voltage.
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September 23, 2011 3:40:44 AM

just tried but it can't run while the drive is in use. It's my boot drive. The last time it ran (after failing to wake up) I didn't see any major errors. Is there something in the report u are looking for?
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a b B Homebuilt system
a b $ Windows 7
September 23, 2011 3:44:24 AM

It points to HarddiskVolume2. Is that your boot drive?
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September 23, 2011 3:53:30 AM

Yep. I think I MAY have fixed it. I went back into MSI Afterburner and selected "synchronize settings for similar graphics processors". I had unchecked it because I wasn't sure if it would run each card at the same voltage (which i wanted them at different voltages). For whatever reason I was able to put it to sleep 4 times without the error occurring.

Only time will tell I guess. I really hope its not the latest video driver because that is supposed to fix some issues with the test versions of BF3. Anybody gonna be playing the beta next week? I'll be playing on the 27th :) 
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a b B Homebuilt system
a b $ Windows 7
September 23, 2011 4:20:53 AM

good luck
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September 23, 2011 10:58:20 PM

I'm having this EXACT same issue. However, it started happening to me suddenly yesterday. It's never happened before then, and it happens every time my computer goes to sleep now.

I thought it might be do to something happening in Google Chrome because I kept getting error reports from it when I'd restart my computer.

I also have an AMD Radeon card, but I've never installed the MSI Afterburner software for it, but I'm guessing that since my graphics card drivers are up to date, that it may just automatically install the Afterburner software. I've definitely never manually changed any setting in Afterburner.

I have my TV plugged into my video card as well, and it also remains black when I try to wake from sleep mode.

Lastly, I have a solid state drive for my OS drive.
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September 23, 2011 11:04:08 PM

To add, the ONLY changes made to my computer yesterday (of which I am aware), were these two Windows 7 updates:

Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.113.85.0)
Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.113.7.0)

My video card drivers were last updated on September 3rd, and I've manually installed 0 new programs or hardware devices in the last 48 hours.
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September 24, 2011 9:51:59 PM

I found out what was causing my problem, at least.

I have an old HP Printer-Scanner-Fax machine that I rarely use. Apparently, if it's turned on, my computer can't wake from sleep mode, even though its drivers were up-to-date. Being plugged in doesn't seem to matter. The computer only fails to wake from sleep mode if the printer is actually turned on.

I have multiple other USB devices connected, like external hard drives, but none of them cause the same issue. I tried switching ports for the printer, too, but it always ends in the same result.

So my suggestion for anyone having this issue would be to first try unplugging all USB devices and seeing if the issue persists.
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a b B Homebuilt system
a b $ Windows 7
September 24, 2011 10:20:10 PM

Than check for newer driver for HP Printer-Scanner-Fax machine.
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October 4, 2011 11:55:57 PM

Best answer selected by touchdowntexas13.
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a b B Homebuilt system
a c 416 $ Windows 7
October 4, 2011 11:56:39 PM

This topic has been closed by Area51reopened
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