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ASUS DVD R/W Drive - Not opening - should I RMA?

Last response: in Storage
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January 18, 2011 8:30:45 PM

I got an ASUS DVD R/W drive - and put it in my system and put cabling in order - and when I fired up the PC - everything was going well.

Link to DVD Drive

New drive recognized - updated driver confirmed - Ready to test drive.

Press Button on Face of Drive - Light goes on - Nothing happpens. NO mechanical noise - or Disk tray opening.

I try and eject using the Computer Properties submenu - same thign - Light goes on - and no mechanical ejection Followed with an error window

Quote:
An error occurred while ejecting 'DVD RW Drive (D)


I rebooted the PC - and Makes no difference - drive still doesn't open.

My gut says this thing needs to get RMA'd for a replacement but I wanted to make sure I covered my bases before returning Drive - and there was anything I overlooked. I've swapped out about half a dozen drives over the years - and never run into this issue.

Thanks

Best solution

a b G Storage
January 18, 2011 8:33:11 PM

Sounds broken to me. RMA it.
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January 19, 2011 1:15:44 AM

Best answer selected by JessieJ.
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December 7, 2011 11:22:37 PM

I also having the same problem. shall be great ful if you could tell me the solution what you handled come over the situation.

Rajesh
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a c 259 Ĉ ASUS
a c 181 G Storage
December 7, 2011 11:26:55 PM

He sent it back and received a replacement.
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a c 259 Ĉ ASUS
a c 181 G Storage
December 7, 2011 11:27:03 PM

This topic has been closed by Area51reopened
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