Hmmm.. Reminds me of my neighbor... called up one morning and said "hey my car won't start"
For those too daft to understand:
Didn't say if the battery was dead
Didn't say if he even had the keys
Didn't say if it had gas or not
Didn't say if the doors were locked and couldn't get in
Didn't say if the engine even turned over or not
He left out so much, I went back to sleep.
EDit: Oh, and the OP here says their installation disk is not working. Hmmm.. Reminds me of my neighbor...