Seagate warranty check

I had a problem with my hard disk drive. Then i gave it to the service centre to claim the warranty. They replaced a hdd to me. but it having the problem, again i went for service area, same problem exits in the new one. This time the persons in the service centre said to mail for this mail id to rectify my problem. I am spending time for this process upto 2 months. But i dint get any proper response for it. So i request you to clear my problem and to grand a new hard disk drive.
My Hard disk details is clearly shown below.
S/N: 9qz1vjho
P/N: 9CY011-304
Firmware: 3.AAC
Date Code: 07457
and i already registered this problem in our website.
With regards
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    Is Seagate really referring people over to Tom's Hardware? What gives?
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