Greetings to everyone in this great community of Tom's Hardware, this is my first post so I hope I don't screw up anything.
Just a week ago I got this new computer that was sent to me already assembled by the vendor. I installed a Win7 beta and attempted to use it for gaming, but my screen is so old I needed to buy a DVI to VGA adapter to plug it into the nvidia 250 gts.
I played Gears of Wars, Quake 4 and Kane & Lynch for some days using the integrated Radeon HD 3200, with no incidents at all. Finally I got the DVI to VGA plug last Friday and used the nvidia for the first time with 185.85 drivers.
Then it happened. While playing Gears of Wars on highest and at a resolution of 1280x1024, suddenly the sound went into a loop, the game froze up completely and finally the OS locked up. I had to push restart button, I thought it was a first time error... I'm a bit of a noob on computers, and opened again GoW, from that point on I was able to play four straight hours with no errors or lock ups.
Yesterday the story kinda repeated. While playing Gears, again the sound loop came, and the system locked. This time I googled my issue and found a thread about 185.85 drivers not working properly, so I switched into 182.50 as recommended. Afterward I played Jericho on highest for some hours with no incident.
Finally today while thinking all was fine I launched Quake 4, this time I saw some weird bars traveling horizontally up and down on the screen, I panicked and closed it, then tried Kane & Lynch, it only showed some kind of white vortex and strange lines... my last option Gears of Wars ran fine.
About two hours later I played Quake 4 and the system locked up as usual. Restart, played again and I just finished the game with no further ado.
This system lock up affair seems to happen only once a day and only while playing, it has no previous choppiness or any kind of symptom before just happening.
These are the machine's specs:
Computer Type ACPI x64-based PC
Operating System Microsoft Windows 7 Ultimate
OS Service Pack [ TRIAL VERSION ]
Internet Explorer 8.0.7127.0
DirectX DirectX 11.0
Computer Name CEFVIL-PC
User Name CefVil
Logon Domain [ TRIAL VERSION ]
Date / Time 2009-06-16 / 03:04
Motherboard:
CPU Type TripleCore AMD Phenom II X3 710, 2454 MHz (13 x 189)
Motherboard Name Gigabyte GA-MA78G-UD3H (2 PCI, 3 PCI-E x1, 2 PCI-E x16, 4 DDR2 DIMM, Audio, Video, Gigabit LAN, IEEE-1394)
Motherboard Chipset AMD 780G, AMD K10
System Memory [ TRIAL VERSION ]
DIMM1: Kingston 2 GB DDR2-800 DDR2 SDRAM (6-6-6-18 @ 400 MHz) (5-5-5-15 @ 333 MHz) (4-4-4-12 @ 266 MHz)
BIOS Type Award Modular (12/30/08)
Communication Port Communications Port (COM1)
Communication Port Printer Port (LPT1)
Display:
Video Adapter NVIDIA GeForce GTS 250 (1024 MB)
Video Adapter NVIDIA GeForce GTS 250 (1024 MB)
3D Accelerator nVIDIA GeForce GTS 250
Monitor Dell E176FP [17" LCD] (CC6395BD4VKS)
Multimedia:
Audio Adapter Realtek ALC889A @ ATI SB700 - High Definition Audio Controller
Storage:
IDE Controller Standard Dual Channel PCI IDE Controller
IDE Controller Standard Dual Channel PCI IDE Controller
Storage Controller AC1QW8U0 IDE Controller
Disk Drive WDC WD5000AAVS-00ZTB0 ATA Device (465 GB, IDE)
Optical Drive TSSTcorp CDDVDW SH-S222A ATA Device (DVD+R9:16x, DVD-R9:12x, DVD+RW:22x/8x, DVD-RW:22x/6x, DVD-RAM:12x, DVD-ROM:16x, CD:48x/32x/48x DVD+RW/DVD-RW/DVD-RAM)
Optical Drive VKLONW HM38PIBOX SCSI CdRom Device
SMART Hard Disks Status OK
Partitions:
C: (NTFS) [ TRIAL VERSION ]
Total Size [ TRIAL VERSION ]
Input:
Keyboard HID Keyboard Device
Mouse HID-compliant mouse
Peripherals:
Printer Fax
Printer Microsoft XPS Document Writer
FireWire Controller Texas Instruments TSB43AB23 1394A-2000 OHCI PHY/Link-Layer Controller (PHY: TI TSB43AB23)
USB1 Controller ATI SB700 - OHCI USB Controller
USB1 Controller ATI SB700 - OHCI USB Controller
USB1 Controller ATI SB700 - OHCI USB Controller
USB1 Controller ATI SB700 - OHCI USB Controller
USB1 Controller ATI SB700 - OHCI USB Controller
USB2 Controller ATI SB700 - EHCI USB 2.0 Controller
USB2 Controller ATI SB700 - EHCI USB 2.0 Controller
USB Device USB Input Device
USB Device USB Input Device
DMI:
DMI BIOS Vendor Award Software International, Inc.
DMI BIOS Version F1
DMI System Manufacturer Gigabyte Technology Co., Ltd.
DMI System Product GA-MA780G-UD3H
DMI System Version
DMI System Serial Number [ TRIAL VERSION ]
DMI System UUID [ TRIAL VERSION ]
DMI Motherboard Manufacturer Gigabyte Technology Co., Ltd.
DMI Motherboard Product GA-MA780G-UD3H
DMI Motherboard Version x.x
DMI Motherboard Serial Number [ TRIAL VERSION ]
DMI Chassis Manufacturer Gigabyte Technology Co., Ltd.
DMI Chassis Version
DMI Chassis Serial Number [ TRIAL VERSION ]
DMI Chassis Asset Tag [ TRIAL VERSION ]
DMI Chassis Type Desktop Case
DMI Total / Free Memory Sockets 4 / 3
All powered by a 600 watt Pixxo Jaguar PW PSU with 2 fans.
Ran OCCT GPU test for about 10 minutes, the approximated time when lock ups occur and it showed no errors.
I really hope you can help me solve the problem, as the rig is new and I really don't want to go through all the nasty process of returning any kind of hardware to the vendor.
Many thanks in advance.
Last Minute Up-Date:
Now I can't play Kane & Lynch, graphics look corrupted by a vortex-like effect. Strange enough I just played Left4Dead on highest with no problem.
.C.
Just a week ago I got this new computer that was sent to me already assembled by the vendor. I installed a Win7 beta and attempted to use it for gaming, but my screen is so old I needed to buy a DVI to VGA adapter to plug it into the nvidia 250 gts.
I played Gears of Wars, Quake 4 and Kane & Lynch for some days using the integrated Radeon HD 3200, with no incidents at all. Finally I got the DVI to VGA plug last Friday and used the nvidia for the first time with 185.85 drivers.
Then it happened. While playing Gears of Wars on highest and at a resolution of 1280x1024, suddenly the sound went into a loop, the game froze up completely and finally the OS locked up. I had to push restart button, I thought it was a first time error... I'm a bit of a noob on computers, and opened again GoW, from that point on I was able to play four straight hours with no errors or lock ups.
Yesterday the story kinda repeated. While playing Gears, again the sound loop came, and the system locked. This time I googled my issue and found a thread about 185.85 drivers not working properly, so I switched into 182.50 as recommended. Afterward I played Jericho on highest for some hours with no incident.
Finally today while thinking all was fine I launched Quake 4, this time I saw some weird bars traveling horizontally up and down on the screen, I panicked and closed it, then tried Kane & Lynch, it only showed some kind of white vortex and strange lines... my last option Gears of Wars ran fine.
About two hours later I played Quake 4 and the system locked up as usual. Restart, played again and I just finished the game with no further ado.
This system lock up affair seems to happen only once a day and only while playing, it has no previous choppiness or any kind of symptom before just happening.
These are the machine's specs:
Computer Type ACPI x64-based PC
Operating System Microsoft Windows 7 Ultimate
OS Service Pack [ TRIAL VERSION ]
Internet Explorer 8.0.7127.0
DirectX DirectX 11.0
Computer Name CEFVIL-PC
User Name CefVil
Logon Domain [ TRIAL VERSION ]
Date / Time 2009-06-16 / 03:04
Motherboard:
CPU Type TripleCore AMD Phenom II X3 710, 2454 MHz (13 x 189)
Motherboard Name Gigabyte GA-MA78G-UD3H (2 PCI, 3 PCI-E x1, 2 PCI-E x16, 4 DDR2 DIMM, Audio, Video, Gigabit LAN, IEEE-1394)
Motherboard Chipset AMD 780G, AMD K10
System Memory [ TRIAL VERSION ]
DIMM1: Kingston 2 GB DDR2-800 DDR2 SDRAM (6-6-6-18 @ 400 MHz) (5-5-5-15 @ 333 MHz) (4-4-4-12 @ 266 MHz)
BIOS Type Award Modular (12/30/08)
Communication Port Communications Port (COM1)
Communication Port Printer Port (LPT1)
Display:
Video Adapter NVIDIA GeForce GTS 250 (1024 MB)
Video Adapter NVIDIA GeForce GTS 250 (1024 MB)
3D Accelerator nVIDIA GeForce GTS 250
Monitor Dell E176FP [17" LCD] (CC6395BD4VKS)
Multimedia:
Audio Adapter Realtek ALC889A @ ATI SB700 - High Definition Audio Controller
Storage:
IDE Controller Standard Dual Channel PCI IDE Controller
IDE Controller Standard Dual Channel PCI IDE Controller
Storage Controller AC1QW8U0 IDE Controller
Disk Drive WDC WD5000AAVS-00ZTB0 ATA Device (465 GB, IDE)
Optical Drive TSSTcorp CDDVDW SH-S222A ATA Device (DVD+R9:16x, DVD-R9:12x, DVD+RW:22x/8x, DVD-RW:22x/6x, DVD-RAM:12x, DVD-ROM:16x, CD:48x/32x/48x DVD+RW/DVD-RW/DVD-RAM)
Optical Drive VKLONW HM38PIBOX SCSI CdRom Device
SMART Hard Disks Status OK
Partitions:
C: (NTFS) [ TRIAL VERSION ]
Total Size [ TRIAL VERSION ]
Input:
Keyboard HID Keyboard Device
Mouse HID-compliant mouse
Peripherals:
Printer Fax
Printer Microsoft XPS Document Writer
FireWire Controller Texas Instruments TSB43AB23 1394A-2000 OHCI PHY/Link-Layer Controller (PHY: TI TSB43AB23)
USB1 Controller ATI SB700 - OHCI USB Controller
USB1 Controller ATI SB700 - OHCI USB Controller
USB1 Controller ATI SB700 - OHCI USB Controller
USB1 Controller ATI SB700 - OHCI USB Controller
USB1 Controller ATI SB700 - OHCI USB Controller
USB2 Controller ATI SB700 - EHCI USB 2.0 Controller
USB2 Controller ATI SB700 - EHCI USB 2.0 Controller
USB Device USB Input Device
USB Device USB Input Device
DMI:
DMI BIOS Vendor Award Software International, Inc.
DMI BIOS Version F1
DMI System Manufacturer Gigabyte Technology Co., Ltd.
DMI System Product GA-MA780G-UD3H
DMI System Version
DMI System Serial Number [ TRIAL VERSION ]
DMI System UUID [ TRIAL VERSION ]
DMI Motherboard Manufacturer Gigabyte Technology Co., Ltd.
DMI Motherboard Product GA-MA780G-UD3H
DMI Motherboard Version x.x
DMI Motherboard Serial Number [ TRIAL VERSION ]
DMI Chassis Manufacturer Gigabyte Technology Co., Ltd.
DMI Chassis Version
DMI Chassis Serial Number [ TRIAL VERSION ]
DMI Chassis Asset Tag [ TRIAL VERSION ]
DMI Chassis Type Desktop Case
DMI Total / Free Memory Sockets 4 / 3
All powered by a 600 watt Pixxo Jaguar PW PSU with 2 fans.
Ran OCCT GPU test for about 10 minutes, the approximated time when lock ups occur and it showed no errors.
I really hope you can help me solve the problem, as the rig is new and I really don't want to go through all the nasty process of returning any kind of hardware to the vendor.
Many thanks in advance.
Last Minute Up-Date:
Now I can't play Kane & Lynch, graphics look corrupted by a vortex-like effect. Strange enough I just played Left4Dead on highest with no problem.
.C.