Sheri723 :
The sound card is there and plugged into the green socket on the back of the computer. I think something else is wrong. I didn't buy it new from Dell. I have repeatedly called the person I it from and he doesn't return my calls so apparently he knows what the problem is and/or just doesn't want to deal with it. Sheri723
Hi,
I have the same problem but it is not my system. It is my office's system. I don't know how to resolve it.
Please help me.
First of all you need to check in the Control Panel \ Sound and Audio devices \ Audio tab \ if the controls are grayed-out, go to Start \ Run \ and type "devmgmt.msc" (no quotes), hit Enter \ and under Sound Video and Game devices \ you will find the Sound Card make/model... right click the sound card and select Uninstall, and restart the computer. (If you have trouble identifying the sound card, install Speccy and look under Audio for the make/model).
If the sound hasn't been restored after the restart, install a System Information application... either Speccy, Aids32, Everest Home, etc. (Speccy is simple and easy read) and see under Audio, the sound card make and model... and with the sound card information, you can google for drivers or better yet if you look in the system information application under Motherboard, copy the model, and go to the motherboard manufacturer website, look in support \ Downloads \ Drivers... a sound card driver is usually avilable for update.
After the download, if the driver is in a rar or zip file, extract the include files to a folder you create in the C:\Program files folder... (example: C:\Program files\Dell Drivers) then execute the setup.exe file and if the download is an .exe file, just execute it and follow the installer instructions... when the installer has finished, your sound and audio will be restored.