Tom's Hardware > Forum > CPU & Components > Other Components > DVD drive and cd drive is not detected

DVD drive and cd drive is not detected

Forum CPU & Components : Other Components - DVD drive and cd drive is not detected

Tom's Hardware: Over 1.4 million members in 6 different countries available to answer all your high-tech questions. Sign up now! Its free!
Word :    Username :           
 

Hi guys

Please help and bear in mind I am not techy, but I have had it with my support guys who keep giving me a new laptop yet all that is wrong is that my DVD drive and CD drive is not detected, the message I get is this Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)- How do I fix this, can anyone please help??

Sponsored Links
Register or log in to remove.

Normally the device driver for your DVD/CD drive is the generic one that is installed with the operating system. Do this right-click the my computer short cut on you desktop, left-click the properties selection in the drop down menu, left-click the hardware tab, left-click the device manager control button, left click the + symbol before the dvd/cd-rom, double click the drive. If there is an issue with the drive there should be a yellow question mark near the symbol for the drive. See if the device usage is "use this device". From here you double left-click the "troubleshoot" control botton, check the driver by left-clicking the "driver" tab. You can try to re-install the driver by automatic searching for it. If the dvd/cd-rom drive is not visible, go to the control panel under setting in the start and select add hardware and then press the "next" control button.


Message edited by howardp6 on 09-16-2009 at 12:52:01 PM
Reply to howardp6

ok I work in a laptop repair shop I have have fixed six of these in the last two weeks.
you need to delete your upper and lower filters in the registry. some update or uninstall has caused this. go to this site and follow directions.

http://support.microsoft.com/kb/314060/EN-US/

Reply to prelude2250

on a quick note, I've never had fixit work. I've had to go into the regeditor myself. Its really not hard just follow directions.

Reply to prelude2250
Tom's Hardware > Forum > CPU & Components > Other Components > DVD drive and cd drive is not detected
Go to:

There are 507 identified and unidentified users. To see the list of identified users, Click here.

Sponsored links
  • Ask the community now
  • Publish
Ad
They won a badge
Join us in greeting them
  • 13:08 OvrClkr won the Overclocking badge
  • 01:00 vianescute won the Freshman badge
  • 01:00 meywd won the Freshman badge
  • 01:00 nayega won the Freshman badge
  • 01:00 gpfear won the Freshman badge
  • 01:00 Conrad925 won the Freshman badge
  • 01:00 skythra won the Freshman badge
  • 01:00 Ckaz won the Freshman badge
  • 01:00 james59 won the Uniformed badge
  • 01:00 snarl won the Uniformed badge