Computer: Gateway DX4831. Windows 7 Home Edition 64 bit. Samsung ML-2525
USB printer
The printer is attached to my computer as a local printer but is visible
to the home network. Starting yesterday, for no apparent reason, any time
a print request is issued either by the local computer or from across the
network, the printer will begin to print after about 4 seconds the local
computer restarts by itself. The action is identical to me hitting the
restart button - Gateway logo, drivers load, etc. and then Win7 stops and
says Windows did not shut down properly the previous time and would I like
to start in safe mode (3 variations) or start normally. If I start
normally Windows comes up fine with no apparent problems.
There have been no hardware changes and the computer has not been moved or
wires jiggled. The only recent software change is my copy of MalwareBytes
did an software update which required a restart.
I have tried the following without progress:
Did system restore to back before the MalwareBytes update and to a point
two days ago.
Installed to latest printer driver.
unplugged the printer (power and USB) and rebooted the computer before
plugging in.
Plugged the Printer USB cable into a different port.
The only other thing I can think of is several months ago I undated my
iTunes software and afterwards it couldn't find my iPod. Seemed to be a
USB recognition poroblem. I updated my Intel USB software and driver and
still had a really hard time. SInce this is a USB printer?
It is really weird. Computer had worked fine for 18 months and for reason
it now does this.
Thanks for any help.
Dave
USB printer
The printer is attached to my computer as a local printer but is visible
to the home network. Starting yesterday, for no apparent reason, any time
a print request is issued either by the local computer or from across the
network, the printer will begin to print after about 4 seconds the local
computer restarts by itself. The action is identical to me hitting the
restart button - Gateway logo, drivers load, etc. and then Win7 stops and
says Windows did not shut down properly the previous time and would I like
to start in safe mode (3 variations) or start normally. If I start
normally Windows comes up fine with no apparent problems.
There have been no hardware changes and the computer has not been moved or
wires jiggled. The only recent software change is my copy of MalwareBytes
did an software update which required a restart.
I have tried the following without progress:
Did system restore to back before the MalwareBytes update and to a point
two days ago.
Installed to latest printer driver.
unplugged the printer (power and USB) and rebooted the computer before
plugging in.
Plugged the Printer USB cable into a different port.
The only other thing I can think of is several months ago I undated my
iTunes software and afterwards it couldn't find my iPod. Seemed to be a
USB recognition poroblem. I updated my Intel USB software and driver and
still had a really hard time. SInce this is a USB printer?
It is really weird. Computer had worked fine for 18 months and for reason
it now does this.
Thanks for any help.
Dave