Cannot open drive D or E to burn video

[vlwade]

I want to burn a video on my hard drive to a DVD RW or R. It says insert dvd. I insert on but it does not recognize that it is in the drive

 

[ksiemb]

I want to burn a video on my hard drive to a DVD RW or R. It says insert dvd. I insert on but it does not recognize that it is in the drive

This may be caused by upper/lower filter registry entry. If not familiar with regedit, get someone who is, to help you.

Remove the UpperFilters and LowerFilters values with Registry
Editor.
- Click the Start button, click Run, and then type regedit in
the Open box.
- Click OK.
The Registry Editor window appears.
- Click the plus (+) sign next to each of the following keys:
HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
NOTE: When you click on the plus sign more folders will expand
out below it follow the expande set each time to find the next
folder listed.
- Click {4D36E965-E325-11CE-BFC1-08002BE10318}.
- On the right hand side of the window, click UpperFilters.

- Click Edit on the menu bar.
- Click Delete.
- Click OK.
- On the right hand side of the window, click LowerFilters.

- Click Edit on the menu bar.
- Click Delete.
- Click OK.
- Click Registry.
- Click Exit.
- Restart the computer normally.