I need to reinstall windows xp on latitude d620. Error I get is NTLDR is missing. Dell techs tell me it is a bad hard drive. Other advance techs tell me just to load the OS. How do I go about loading XP on this laptop? THanks Mannie
NTLDR means that part of (or all) the OS is missing. Reintall the OS using the hidden hard drive partition or media.
Do you have a XP CD? If so, press F12 during startup and choose to boot from the DVD\CD ROM.
Laptop didn't come with media? Try to press F10 or F12 while booting to see if there is a recovery partition on the hard drive.
To test the hard drive, try pressing CTRL+ALT+SHIFT+D immediately after power-on.
If you want to test all components press F12 during boot up and choose to use the Dell Diagnostics.
I hope that helps!