Sign in with
Sign up | Sign in
Your question

Hardware failure. call support. process halted

Last response: in Components
September 23, 2009 7:28:32 AM

I turned my computer on yesterday and got this message in a blue screen. I called tech support and the guy had me do a few things I didn't understand, and then run a diagnostic which showed that all of the components "passed". My question is: I've only had this computer for about a week, and since HP has a 21 day return policy, I can return it. So, should I return the computer while I have the chance? Is this hardware failure screen a big deal that will bite me later? Thanks.
September 23, 2009 1:12:16 PM

I vote you take it back. Chances are it will fail catastrophically without warning at some point and then you'll be stuck. Or maybe it won't. Either way, why take the chance?
September 24, 2009 7:53:42 AM

Yeah, you're right. I shouldn't take the chance. Its just such a hassle.
Related resources
September 24, 2009 7:59:49 AM

Take it back and demand satisfaction.
September 24, 2009 10:53:49 AM

you can change the settings in BIOS to carry on the boot process even if it finds errors - most are set to skip all but keyboard errors.
September 24, 2009 12:05:45 PM

Take it back. The problem could be intermittent, the worst kind to find and fix, and the most likely to act up at the most inconvenient time possible.