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Hardware failure. call support. process halted

Forum CPU & Components : Other Components - Hardware failure. call support. process halted

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Schopenhauer   09-23-2009 at 09:28:32 AM

I turned my computer on yesterday and got this message in a blue screen. I called tech support and the guy had me do a few things I didn't understand, and then run a diagnostic which showed that all of the components "passed". My question is: I've only had this computer for about a week, and since HP has a 21 day return policy, I can return it. So, should I return the computer while I have the chance? Is this hardware failure screen a big deal that will bite me later? Thanks.

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Herr_Koos   09-23-2009 at 03:12:16 PM

I vote you take it back. Chances are it will fail catastrophically without warning at some point and then you'll be stuck. Or maybe it won't. Either way, why take the chance?

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Schopenhauer   09-24-2009 at 09:53:42 AM

Yeah, you're right. I shouldn't take the chance. Its just such a hassle.

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mousemonkey   09-24-2009 at 09:59:49 AM

Take it back and demand satisfaction.

------------------------------ [:mousemonkey:1] http://img29.imageshack.us/img29/5041/vr2009champ.jpg
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Bronze CPUs badge ulysses35   09-24-2009 at 12:53:49 PM

you can change the settings in BIOS to carry on the boot process even if it finds errors - most are set to skip all but keyboard errors.

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jtt283   09-24-2009 at 02:05:45 PM

Take it back. The problem could be intermittent, the worst kind to find and fix, and the most likely to act up at the most inconvenient time possible.

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