My window xp is showing trojan bnk win32 keylogger gen pls help

My name is Enna, I've been troubled with my child's desktop, this xp 2012 always block the screen and could not even allow entry into internet. I need a help please
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  1. Enna1 said:
    My name is Enna, I've been troubled with my child's desktop, this xp 2012 always block the screen and could not even allow entry into internet. I need a help please



    Try to run your Anti Virus Scanner to detect / remove the infection.

    If if will not run, boot into safe mode with networking and try again.

    While there, download "Malwarebytes" Free scanner and run this also.

    If you are lucky, between the two, the infection may be removed.
  2. You may try using Superantispyware free anti-virus. After you download anti-virus you will need to run it as Administrator to prevent the virus blockage. See more information here - http://www.deletevirus.net/trojan-bnk-win32-keylogger-gen-virus/
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