Sign in with
Sign up | Sign in
Your question

Computer frozen at start up screen

Last response: in Windows XP
December 9, 2011 7:01:36 PM

My issue is that my computers mouse & keyboard will not work at all. I have tried other mouses & keyboards & they won't work on my system either. Dell technical support sent me a new windows XP disc & new Dell drivers CD. I put in the OS disk & nothing comes up on the screen, same with the drivers disc. Any ideas?
December 10, 2011 8:46:33 PM

The obvious first question would be… do you have keyboard use to tap F2 and access the BIOS?. If you can access the BIOS, set it to boot from the CD/DVD drive following the instructions here:

How to Set BIOS to Boot from CDROM

Another option is to press the appropriate key during the BIOS post. Right after you turn the computer on, when the BIOS post appears on the screen, press the Pause/Break key as necessary so you can read which key to use to boot directly from the CD/DVD drive without previously setting the BIOS for CD/DVD boot

If you don’t have keyboard use to access the BIOS, you may have to use a USB keyboard to complete the repairs or installation, read this:

Keyboard and mouse don't work on do I fix?
December 17, 2011 6:21:06 PM

I appreciate the input. My computers been at my brothers for the last week, so I haven't had a chance to try anything. He's looking at it too, hopefully it'll be fixed soon.
Related resources