my EMachines model W265o CD/DVD disc drive quit working, it worked good one day and the next it didn't work when i install a disc the disc icon appears beside the curser but nothing happens. the drive acts like it wants to turn but it don't it just makes kind of a grunting noise. I did s a system restore from my computer using F11 but that didn't help. also my SYSTEM RESTORE does not work either. need help