Gateway nv52 laptop

Bought laptop, works great except when plugging in wireless or wire mouse, screen goes black after a few minutes, but computer is still on. Exchanged computer for another, thinking that was problem, but happened with the 2nd one also. Any suggestions?

Forgot to mention that the mouse freezes up first before screen goes black, never happens when external mouse is disconnected. I will check the power saving settings, thanks.

The fix is easy. I bought a NV 52 a month ago and was having the same problem as you guys. I took it back to Best Buy where I purchased it. The Geek Squad was having problems not finding the problem so, I took it back home. Had the option of replacing it with another but I wanted this one seeing I bought the last one in stock. I took the computer home that had nothing else wrong with it. I started my own investigation and found that it didn't have any upgrades for Vista. So, I downloaded the SP1 upgrade and fixed the problem. Now the problem was not with Vista. The problem is the function of the hotkeys made by Gateway. The F8 key will turn your monitor off with the help of the Ctrl key. Windows 7 will not be a fix for this issue. Because, The first Install is just like Vista. Microsoft fixed the errors os the Manufacturer's. That what is included in the Service Pack upgrades along with it security issues blah, blah blah. My Laptop is now at SP2 and yours shoulkd be to shouldn't have anymore problems with the SP upgrades. Mine works great now and I Love Vista. Be sceptical of installing Windows 7 Right now. it's new and every OS put out by any manufacturer is the best since that last until it is installed on laptops, descktops, and notebooks. That is where the issues come in. I hope this helps.