Hello to everyone, im new to this site. I have an issue that my system's provider seems unwilling to help me with. So i hope i can get some anwers here (or atleast some info on where to look).
I bought a computer from ALIENWARE about almost 4 years ago. Within those years i encountered some problems but was all fixed through their techical experts. One of those fixes was updating my bios firmware. It shipped with version 0401 (if i remember right) and upgraded to 0603 (which is my current). As of about 7 months, i've had this issue where my computer just locks up completely without responding to anything but powering it down through the power button. I get this issue mainly when im playing a game, specially on World of Warcraft.
When i check my Event Viewer, i get 2 distinct errors and criticals.
The critical error states: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
The error report states: Some processor performance power management features have been disabled due to a known firmware problem. Check with the computer manufacturer for updated firmware.
Now... the part where it says "Check with the computer manufacturer for updated firmware". I downloaded the current bios file (which is 0901). Tried upgrading it with EZ-Flash which my mobo have. Saved the file on a CD since my computer doesnt have 3.5" diskdrive nor a flashdrive. When im in EZ-Flash mode and ready to upgrade, it tells me that the file cant be found or is the wrong file. Now i know i have to only save the actual file, not the zip, and rename it, but it wont work. I've copied it to multiple cds, thinking that i did a mistake.
The last time i updated my bios it was through the Alienware site which they have uploaded the 0603 version. They wont put up any other bios file up cause they state that 0603 is the "safest, tested and approved" version . 0901 has been out for about 2 years now.....
Please, i need help on making my system acept the new bios. ANY help is very much apreciated. I also think it will fix my issue with my computer stopping to a screetching halt.
Im using Windows 7 Ultimate evaluation copy: build 7100
I bought a computer from ALIENWARE about almost 4 years ago. Within those years i encountered some problems but was all fixed through their techical experts. One of those fixes was updating my bios firmware. It shipped with version 0401 (if i remember right) and upgraded to 0603 (which is my current). As of about 7 months, i've had this issue where my computer just locks up completely without responding to anything but powering it down through the power button. I get this issue mainly when im playing a game, specially on World of Warcraft.
When i check my Event Viewer, i get 2 distinct errors and criticals.
The critical error states: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
The error report states: Some processor performance power management features have been disabled due to a known firmware problem. Check with the computer manufacturer for updated firmware.
Now... the part where it says "Check with the computer manufacturer for updated firmware". I downloaded the current bios file (which is 0901). Tried upgrading it with EZ-Flash which my mobo have. Saved the file on a CD since my computer doesnt have 3.5" diskdrive nor a flashdrive. When im in EZ-Flash mode and ready to upgrade, it tells me that the file cant be found or is the wrong file. Now i know i have to only save the actual file, not the zip, and rename it, but it wont work. I've copied it to multiple cds, thinking that i did a mistake.
The last time i updated my bios it was through the Alienware site which they have uploaded the 0603 version. They wont put up any other bios file up cause they state that 0603 is the "safest, tested and approved" version . 0901 has been out for about 2 years now.....
Please, i need help on making my system acept the new bios. ANY help is very much apreciated. I also think it will fix my issue with my computer stopping to a screetching halt.
Im using Windows 7 Ultimate evaluation copy: build 7100