Not responding UP and Down Arrow Keys

Hello, I just experienced on my pc something i did not come accross before. When I uploaded Motorola phone program on my desk PC, my computer would go to 'start windows normally mode page' but my 'Enter Key' and 'Up and Down Arrow Keys' stopped working. I checked my key board which is working normally on other PC's.
Is there anything else I can do to make those keys working and go to any mode I want to?.
Start windows normally mode is highlighted all the time, I need to go to Safe Mode or to Last Good Configuration Mode.
Jan.
2 answers Last reply
More about responding arrow keys
  1. Try disabling the numlock (the "num lock" light should be off") and use the numeric pad's 8 and 2 for an up and down and see if that works.
  2. Thank you for your advice but it did not worked. Any other suggestions :( ?
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Configuration Windows XP