I just got one of these brand new controllers. From the advertising, I thought it would be plug and play, but it is very far from that. After reading the manual, such as it is, and looking at the program interface, I am totally lost. The advertising implied that the speed-up would be automatic and seamless. It now appears that it is anything but automatic.
There is NOTHING in the manual about how the system works. They use terms that are way over my head so I have no way to understand what they are saying. I am very experienced with computers, but have almost no experience with RAID. The manual seems to assume that you are a RAID expert so you don't need any explaination of terms or help in choosing what you want to do or how.
Has anyone sucessfully set this up and used it for anything more than very basic use? I would like any pointers they can give me.
I went to Highpoint's web site. They do not offer anything but web based support. That means days, if not weeks, of e-mailing back and forth to try to get each other to understand what the other is saying. I was totally shocked when I found out that was the only support they offer. Had I known that, I would have made other plans that did not involve any of that company's products. Now I am painted into a corner because I planned two projects with this product playing a crucial role. Yes, my mistake.
The company that I bought it from also does not offer any tech support. This product is brand new and most companies would not have any tech support for it anyway.
Any ideas?
There is NOTHING in the manual about how the system works. They use terms that are way over my head so I have no way to understand what they are saying. I am very experienced with computers, but have almost no experience with RAID. The manual seems to assume that you are a RAID expert so you don't need any explaination of terms or help in choosing what you want to do or how.
Has anyone sucessfully set this up and used it for anything more than very basic use? I would like any pointers they can give me.
I went to Highpoint's web site. They do not offer anything but web based support. That means days, if not weeks, of e-mailing back and forth to try to get each other to understand what the other is saying. I was totally shocked when I found out that was the only support they offer. Had I known that, I would have made other plans that did not involve any of that company's products. Now I am painted into a corner because I planned two projects with this product playing a crucial role. Yes, my mistake.
The company that I bought it from also does not offer any tech support. This product is brand new and most companies would not have any tech support for it anyway.
Any ideas?